Disaster Help for Homeowners
Fannie Mae offers a wide range of disaster assistance to homeowners with a Fannie Mae-owned loan.
Mortgage Servicers – Our mortgage servicers are the first line of defense, with the ability to provide immediate loan payment relief lasting up to a year, followed by a loan modification that aims to keep monthly payments similar to the pre-disaster amount. Homeowners should contact their servicer immediately after a disaster.
Fannie Mae’s Disaster Response Network™ can help eligible homeowners navigate the broader financial impacts of disaster and the challenging recovery process with a team of HUD-approved housing counselors offering:
- A needs assessment and personalized recovery plan
- Help requesting financial relief from FEMA, insurance, mortgage servicers, and other sources
- Web resources and ongoing guidance from experienced disaster relief advisors
Homeowners can call 877-833-1746 to access the Disaster Response Network or other available resources. The Disaster Response Network is operated by Clearpoint’s* Project Porchlight program.
KnowYourOptions.com is our consumer website for housing resources, including details on disaster relief. Homeowners can visit www.knowyouroptions.com/relief to learn more and find out if they have a Fannie Mae-owned mortgage and access to the full benefits of our Disaster Response Network.
Mortgage products are available for disaster-related needs, such as our HomeStyle® Renovation mortgage for repairs or resiliency upgrades or MH Advantage® to finance weather-resistant, modern manufactured housing. Ask your lender for more information.