Contact Us
Remember: Email is not a secure communication method. Do not send Social Security numbers or financial account information via email.
Mortgage Lenders, Servicers, and Technology Partners
Single-Family Business
Visit Ask Poli for fast and clear answers to policy-related questions.
For more information about Single-Family mortgage products, applications, and services, visit Single-Family and Multifamily Business Contacts.
Interested in partnering with Fannie Mae? Click here to learn more about how to become a Fannie Mae customer.
Multifamily Business
Visit Single-Family and Multifamily Business Contacts to learn about Multifamily business products and services, including financing options for rental housing with five or more units or apartments.
Technology Support
Visit the Single-Family Technology Center for product information and help with Fannie Mae’s technical tools.
Visit the Multifamily Technology Support Center for assistance with our technical tools.
You may also call 800-2FANNIE (800-232-6643)
- Option 1, then Option 1 for Single-Family technology
- Option 2, then Option 1 for Multifamily technology
Investors
Investor Relations & Marketing
For more information about Fannie Mae's financial performance or to learn more about our fixed-income securities, including mortgage-backed securities, credit risk transfer programs, and corporate debt, email Investor Relations & Marketing or call 800-2FANNIE (800-232-6643) and select Option 3.
For Transfer Agent information, click here.
Homeowners, Renters, and Real Estate Professionals
Help with Your Mortgage Loan
Your mortgage lender or mortgage servicer is the best resource for questions about your mortgage loan. Fannie Mae provides some helpful information:
- Visit our Loan Lookup Tool to learn whether Fannie Mae owns the mortgage on your home.
- Homeowners with a Fannie Mae-owned mortgage can seek help for their COVID-19 related financial hardship. Click here for details.
- Contact the Fannie Mae Resource Center, or call 800-2FANNIE (800-232-6643), Option 4, if Fannie Mae owns your mortgage or for more information about a Fannie Mae lender.
- Find more information on buying and owning a home at Fannie Mae's consumer website.
Help for Renters
Your landlord or property manager are the best contacts for questions about your rental. Fannie Mae also provides helpful information for renters:
- COVID-19 help for renters is available here.
- Visit the Renters Resource Finder to check if Fannie Mae financed your building. You can also find the types of assistance that are available to you if you’re facing financial challenges as a result of COVID-19, a natural disaster, or other difficulties.
Fannie Mae Real Estate Owned (REO) Properties
Visit www.HomePath.com to obtain general information on REO properties, search for listings, or look up a listing agent. HomePath also provides helpful resources for both homebuyers and real estate professionals, such as financing options for REO properties.
For more information about how Fannie Mae sells REO properties or about a Fannie Mae-owned property that you would like to purchase, email the Consumer Resource Center, or call 800-2FANNIE (800-232-6643).
Other Fannie Mae Inquiries
Career Opportunities
For more information about employment opportunities, visit our Careers site to see how you can make a difference at Fannie Mae.
Becoming a Fannie Mae Supplier
For more information, visit our Supplier portal, send us an email to learn how you can become a supplier for Fannie Mae, or find out about a registration in process.
Media Contacts
Visit the Fannie Mae Newsroom for media-related inquiries and other resources.
Report a Concern
Fannie Mae's Mortgage Fraud Program
Submit a Suspected Mortgage Fraud Report to notify authorities of suspected mortgage fraud, or call 800-2FANNIE (800-232-6643).
Information Security
Visit our information technology resource page to report a potential security vulnerability.
FM Ethics
FM Ethics is a central resource for Fannie Mae employees and third parties to ask questions and raise concerns regarding our Code of Conduct and related policies. For more information, call 888-FM-ETHICS (888-363-8442).
Locations
| Boston, MA 265 Franklin Street 10th Floor, Unit 1003 Boston, MA 02110 | Chicago, IL One South Wacker Drive Suite 2700 Chicago, IL 60606 | Philadelphia, PA 1700 Market Street Suite 3100 Philadelphia, PA 19103 | Plano, TX Granite Park VII 5600 Granite Parkway Plano, TX 75024 | Reston, VA Reston Town Center 2000 Opportunity Way Reston, VA 20190 |
| New York, NY 780 Third Avenue 9th Floor New York, NY 10017 | San Francisco, CA 535 Mission Street Suite 2250 San Francisco, CA 94107 | Urbana, MD Urbana Technology Center 9107 Bennett Creek Boulevard Frederick, MD 21704 | Washington, DC Midtown Center 1100 15th Street NW Washington, DC 20005 |
