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About Us

Single-Family and Multifamily Business Contacts

Fannie Mae SF & MF Contact Us

What can we help you with today?

Technology Applications Assistance 

  • Dial 1-800-2FANNIE and press 1 then 1.
  • Hours of Operation: 24 hours a day, 7 days a week.
  • For holiday support hours, self-service help, online chat, or help resetting your password, go to the Technology Support Center.

 

Selling Guide Questions 

  • Dial 1-800-2FANNIE and press 1 then 2.
  • Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
  • Please have your Seller/Servicer number ready.

 

Servicing Guide or General Servicing Questions 

  • Dial 1-800-2FANNIE and press 1 then 3.
  • Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
  • Please have your Seller/Servicer number ready.
  • For general servicing related or loss mitigation questions, please contact the Servicer Support Center.

 

Homeowner, Home Buyer, Realtor Inquiries  


Loan Delivery, Acquisitions, and Custody Questions 

Hours of Operation for all support numbers below: 9 a.m. to 5 p.m. ET, Monday through Friday. *

  • Single Family Loan Delivery and Acquisitions
    *(Single Family Acquisitions hours are 9 a.m. to 6 p.m.)
    Dial 1-800-2FANNIE and press 1 then 4.
     

  • Single Family Bailee Letter and Document Certification
    Dial 1-800-2FANNIE and press 1 then 5.
     
  • Multifamily Acquisitions
    Dial 1-800-2FANNIE and press 2 then 2.
     
  • Multifamily Document Certification and Custody
    Dial 1-800-2FANNIE and press 2 then 3.
     

Capital Markets Pricing and Sales Desk  

  • Call 1-800-752-0257 (Whole Loan and MBS questions) or 1-866-944-3863 (Early Funding questions).
  • Hours of Operation: 8 a.m. to 5 p.m. ET, Monday through Friday.


Master Servicing Questions 

  • Single-Family Master Servicing
    • Dial 1-800-2FANNIE and press 1 then 6
    • Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
  • Multifamily Master Servicing
    • Dial 1-800-2FANNIE and press 2 then 4
    • Hours of Operation: 9 a.m. to 5 p.m. ET, Monday through Friday.

 

Fixed-Income Securities and Investor Relations Helpline  

Dial 1-800-2FANNIE and press 3.

 

Uniform Collateral Data Portal (UCDP) Helpline 

  • Call 1-800-917-9291.
  • Hours of Operation: 9 a.m. to 8 p.m. ET, Monday through Friday.

REO HomePath Vendors 

If you are an appraiser, attorney, closing agent, listing agent, maintenance company, or repair contractor who is interested in doing business related to the sale of HomePath REO properties, visit www.homepath.com/realestate.html for information and instructions on how to apply.