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Single-Family and Multifamily Business Contacts

Fannie Mae SF & MF Contact Us

Fannie Mae's holiday business contacts and hours vary by department. Please see below for contact information and normal business hours for each. Our offices are closed for the majority of major federal holidays; however, holiday hours may vary and are subject to change.

  • Dial 1-800-2FANNIE and press 1 then 1.
  • Hours of Operation: 24 hours a day, 7 days a week.
  • For product information and help with Fannie Mae’s technical tools, go to the Technology Support Center.
  • Dial 1-800-2FANNIE and press 1 then 2.
  • Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
  • Please have your Seller/Servicer number ready.
  • Dial 1-8002FANNIE and press 1 then 3.
  • Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
  • Please have your Seller/Servicer number ready.
  • For general servicing related or loss mitigation questions, please contact the Servicer Support Center.
  • Dial 1-800-2FANNIE and press 4 or
  • Fill out this form at the Fannie Mae Resource Center or visit www.knowyouroptions.com for more homebuyer information.
  • Hours of Operation: 8 a.m. to 8 p.m. ET, Monday through Friday.

Hours of Operation for all support numbers below: 9 a.m. to 5 p.m. ET, Monday through Friday.*

  • Single-Family Loan Delivery and Acquisitions
    *(Single-Family Acquisitions hours are 9 a.m. to 6 p.m.)
    Dial 1-800-2FANNIE and press 1 then 4.
     

  • Single-Family Bailee Letter and Document Certification
    Dial 1-800-2FANNIE and press 1 then 5.
     
  • Multifamily Acquisitions
    Dial 1-800-2FANNIE and press 2 then 2.
     
  • Multifamily Document Certification and Custody
    Dial 1-800-2FANNIE and press 2 then 3.
     

Fannie Mae's Capital Markets Pricing and Sales Desk follows the Securities Industry and Financial Markets Association's recommended holiday closings.

  • Call 1-800-752-0257 (Whole Loan and MBS questions) or 1-866-944-3863 (Early Funding questions).
  • Hours of Operation: 8 a.m. to 5 p.m. ET, Monday through Friday.
  • Single-Family Master Servicing
    • Dial 1-800-2FANNIE and press 1 then 6
    • Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
  • Multifamily Master Servicing
    • Dial 1-800-2FANNIE and press 2 then 4
    • Hours of Operation: 9 a.m. to 5 p.m. ET, Monday through Friday.

Dial 1-800-2FANNIE and press 3.

  • Call 1-800-917-9291.
  • Hours of Operation: 9 a.m. to 8 p.m. ET, Monday through Friday.

If you are an appraiser, attorney, closing agent, listing agent, maintenance company, or repair contractor who is interested in doing business related to the sale of HomePath REO properties, visit www.homepath.com/realestate.html for information and instructions on how to apply.