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Creating positive social impact

At Fannie Mae, we are dedicated to improving access to affordable homes and rentals for families across the country. To do so means expanding access to reliable homebuying and renting resources to help an increasingly diverse generation of homebuyers and renters make informed decisions. It also means fostering an inclusive workforce and industry that better reflects the diversity of the people it serves. Our focus on diversity, equity and inclusion helps us deliver on our enduring mission.

On this page:

Housing affordability 

We proudly work to ensure that safe, affordable homes are accessible to very low-, low-*, and moderate-income individuals and families. This is not just an important part of Fannie Mae’s mission — it is what we were chartered to do. We design our underwriting standards, credit policies, and business practices to help ensure the safety and soundness of mortgage financing. This, along with our work with industry partners, allows us to continue providing pathways to affordable homes.



Our affordable Single-Family products include HomeReady® , HFA Preferred™, Community Seconds® , and MH Advantage®. In 2020, we helped finance approximately 350,000 mortgages for low-income families and 94,000 mortgages for very low-income families. Additionally, we helped finance roughly 660,000 first-time homebuyer mortgages — more than half of all our home-purchase mortgage acquisitions.

We provide homebuyer education as part of the loan application process to help buyers successfully purchase and own their homes. Comprehensive information about renting, selling, buying, refinancing, and avoiding foreclosure is accessible at , our online consumer portal. In 2020, over 260,000 borrowers with Fannie Mae-owned loans received homebuyer education.



Our Multifamily financing solutions feature a variety of products and programs, including Low-Income Housing Tax Credits (LIHTC), Healthy Housing Rewards™, Sponsor-Initiated Affordability (SIA), and many others. In 2020, we provided $76 billion in financing to the multifamily market. Within that, we helped finance approximately 440,000 rental units affordable to low-income families and 95,000 units affordable to very-low income families.

*Very low-income families, as defined by the U.S. Department of Housing and Urban Development (HUD), are families with income no higher than 50% of Area Median Income (AMI). Low-income families are defined as those with income no higher than 80% of AMI.

Housing stability 

Diversity Inclusion Featured StoriesFannie Mae knows first-hand the foundational and transformative power of affordable and stable housing for individuals, families, and communities. When the stability of housing is threatened, whether by a natural disaster, a global pandemic or a change in personal circumstances, we want homeowners and renters to have the support and assistance they need to overcome an unforeseen crisis or life event.

Fannie Mae’s Know Your Options (KYO) website is a trusted one-stop destination for homeowners, homebuyers, and renters. Visitors can access reliable information, educational resources, and guidance — whether navigating disaster relief, or at any stage in a person’s or family’s housing journey. Homeowners seeking ways to stay in their homes when adverse events affect their ability to keep up mortgage payments can find detailed information about forbearance and other options to help avoid foreclosure. Renters can also find assistance and guidance on renter protections and relief programs during difficult times.

Our COVID-19 response

In 2020, Fannie Mae’s expansive efforts helped support borrowers, homeowners, renters, lenders, and servicers financially impacted by the COVID-19 pandemic. Remaining steadfastly focused on our mission, our efforts helped stabilize the housing finance market, and our outreach helped millions of homeowners and renters stay in their homes during an unprecedented crisis. Some highlights include:

  • Meeting the challenge of foreclosure prevention. With the help of our servicers, 1.3 million single-family loans and $5.3 billion in multifamily loans (unpaid balance) received a COVID-19-hardship-related forbearance. With this option, homeowners work on an agreement with their mortgage company to temporarily suspend or reduce their monthly mortgage payments for a specific period of time. This option helps the individual fix short-term financial problems by giving them time to get back on their feet and bring their mortgage current.
  • Creating the COVID-19 payment deferral, a new workout option specifically designed to help borrowers impacted by a hardship related to COVID-19 return their mortgage to a current status after up to 12 months of missed payments.
  • Launching Here to Help, our largest direct-to-consumer marketing campaign, which ensured that homeowners and renters, as well as lenders, servicers, and property managers, had the latest information, policy updates, and relief options. Through this effort:
    • Almost 3.5 million people visited our updated KnowYourOptions site to find information on homeowner and renter assistance programs.
    • More than 15,000 consumers took advantage of counseling sessions through the Disaster Response Network.

Diversity, equity, and inclusion 

We recognize that we can best fulfill our mission when we foster an inclusive workplace that reflects the diversity of our nation and the communities we serve. Our continued commitment to diversity, equity, and inclusion (DE&I) can be seen in the many internal and external initiatives that make DE&I a centerpiece of life at Fannie Mae.

*As of December 31, 2020

Promoting diversity in the housing industry 

Working toward broadening and deepening inclusion in our own workforce as well as in the industry will help us serve a diverse generation of renters and homebuyers. We value different perspectives and experiences to help us develop innovative solutions for a changing housing, finance, and technology landscape. We do business with a diverse group of suppliers. We actively collaborate with industry partners to drive progress toward a more equitable and diverse housing industry that reflects the market it serves and drives positive change.

We’ve established programs and partnerships to help advance industry diversity:

  • ACCESS® provides opportunities for diverse-owned broker dealer firms to distribute our fixed-income securities to the capital markets. ACCESS dealers participated in every Benchmark Notes® issuance, GeMS™ deal, Connecticut Avenue Securities® transaction, and Multifamily Connecticut Avenue Securities™ transaction in 2020.
  • Appraiser Diversity Pipeline Initiative helps increase diversity in the real estate appraisal field. We’ve partnered with the National Urban League and Appraisal Institute to attract diverse entrants to residential appraising opportunities.
  • Future Housing Leaders® helps create a pipeline of diverse talent for the housing industry by connecting college students from historically underrepresented groups to paid summer internships and early career opportunities in housing.
ESG Social Promoting Diversity


We actively collaborate with industry partners to drive progress toward a more equitable and diverse housing industry.​


ESG Social Community Engagement


In 2021, our annual enterprise-wide week of volunteer service was expanded to a month-long event.


Employee volunteerism 

Fannie Mae has a longstanding tradition of employee and management volunteer service and charitable contributions. Our SERVE (Serving, Engaged, Ready to Volunteer Employees) Initiative is an umbrella of programs that provides employees volunteer opportunities with a wide range of community-based organizations. We provide 10 hours of paid volunteer leave per month to enable them to give back to the community.

In 2020, communities nationwide faced challenges made worse by the COVID-19 pandemic. Working virtually, our employees contributed their time, talent, and resources to participate in volunteer efforts with nonprofit organizations that aligned with their interests. At company-sponsored virtual events, over 2,500 employees volunteered nearly 8,000 hours. Additionally, through our matching gifts program, Fannie Mae collectively donated approximately $4 million to eligible nonprofit organizations.

2020 Social Impact

See Fannie Mae’s 2020 Year-End Results/Annual Report on Form 10-K and the 2020 Annual Housing Activities Report.