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Disaster Help for Homeowners

Fannie Mae offers a wide range of disaster assistance to homeowners with a Fannie Mae-owned loan.

Mortgage Servicers – Our mortgage servicers are the first line of defense, with the ability to provide immediate loan payment relief lasting up to a year, followed by a loan modification that aims to keep monthly payments similar to the pre-disaster amount. Homeowners should contact their servicer immediately after a disaster.

Fannie Mae’s Disaster Response Network™ can help eligible homeowners navigate the broader financial impacts of disaster and the challenging recovery process with a team of HUD-approved housing counselors offering:

  • A needs assessment and personalized recovery plan
  • Help requesting financial relief from FEMA, insurance, mortgage servicers, and other sources
  • Web resources and ongoing guidance from experienced disaster relief advisors

Homeowners can call 877-833-1746 to access the Disaster Response Network or other available resources. The Disaster Response Network is operated by Clearpoint’s* Project Porchlight program. is our consumer website for housing resources, including details on disaster relief. Homeowners can visit to learn more and find out if they have a Fannie Mae-owned mortgage and access to the full benefits of our Disaster Response Network.

Mortgage products are available for disaster-related needs, such as our HomeStyle® Renovation mortgage for repairs or resiliency upgrades or MH Advantage® to finance weather-resistant, modern manufactured housing. Ask your lender for more information.

* A division of MMI

Our comprehensive support for residents and communities comes from our passion for service and giving, but we can’t do it alone. We thank our many partners who help us create better outcomes in the face of disaster.