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Multifactor Authentication Help Center

This page provides resources for Fannie Mae business partners seeking information on or assistance with Fannie Mae multifactor authentication (MFA). MFA requires users to log in with a User ID and one other form of authentication to access Fannie Mae browser-based applications.

Frequently Asked Questions

System IDs are intended to be used for application-to-application integrations and should not be used to access the user interface of a Fannie Mae application. A User ID allows a single end user to access a Fannie Mae application. Learn more on the Technology Manager Job Aid.

Fannie Mae is taking steps to improve data security and reduce risk to your business.

MFA will only be required when logging to Fannie Mae browser-based applications in the production environment.

No. MFA will not be required when logging into direct integrations.

No. MFA will not be required when logging into a direct integration provided by a third-party provider. However, MFA will be required to make certain API workflows available to some end users.

The Technology Manager Virtual Assistant can create up to five new users in one session and copy one user's application and role access to another user's profile. Access the Virtual Assistant by clicking the icon in the bottom right-hand corner of your Technology Manager dashboard.

Organizations that currently use inbound federation (SSO) need not comply with the MFA requirement in order to access Fannie Mae browser-based applications since they have already implemented another authentication method.

Contact Support

The Technology Support Center is the primary point of contact for Fannie Mae customers seeking information on or assistance with Fannie Mae technology applications.