Perspectives

Lenders Share Experiences with Front-End and Back-End Digital Transformation Investment

October 16, 2019

Kimberly Johnson

by Kimberly Johnson
Executive Vice President and Chief Operating Officer

When investing in digital transformation, more lenders say they focus on improving the front-end consumer experience than back-end operational efficiency, according to Fannie Mae's Mortgage Lender Sentiment Survey® (MLSS). Additionally, lenders reported a higher success rate with front-end digital transformation efforts than back-end efforts.
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Data Standards are Critical for the Mortgage Industry's Digital Future

October 15, 2019

Prabhakar Bhogaraju

by Prabhakar Bhogaraju
Vice President for Digital Shared Services

It is widely acknowledged that consumers have become accustomed to digital experiences provided by companies like Amazon and Apple and expect similar interactions in other aspects of their life. It is no surprise then that borrowers are looking for a modern digital experience in pursuing mortgages. Our industry has not been at the forefront of digitization, but the increasing pressure points on the industry mean holding back is no longer an option.
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Preparing for Better Outcomes with FEMA and Fannie Mae

September 23, 2019

Mike Hernandez and Alex Amparo

by Mike Hernandez, Fannie Mae Vice President – Housing Access, Response, and Rebuild
by Alex Amparo, FEMA Assistant Administrator of the National Preparedness Directorate
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Bolstering Homeownership Education to Help Drive Sustainability

September 18, 2019

Jonathan Lawless

by Jonathan Lawless
Vice President, Product Development and Affordable Housing
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Shopping Around for a Mortgage Pays Off for Consumers

August 5, 2019

Doug Duncan

by Doug Duncan
Senior Vice President and Chief Economist
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