In our Special Topics series, we look closely at data collected through our National Housing Survey®, Mortgage Lender Sentiment Survey®, and customized research to explore specific trends, challenges, and opportunities facing consumers and mortgage lenders in today's housing market.
Lenders describe COVID-19-related challenges and business priorities
June 29, 2020
The COVID-19 outbreak and associated public health response has had a particularly negative impact on consumer-facing businesses. Despite this unprecedented headwind, lenders and servicers adapted rapidly to meet a surge in refinance applications, implement nationwide forbearance programs put in place by Fannie Mae and Freddie Mac and subsequently mandated under the CARES Act, and adopt policy updates for loan eligibility and servicing requirements.
Impact of Digital Innovation on Lender Workforce, Now and Looking Forward
May 13, 2020
According to Fannie Mae's Mortgage Lender Sentiment Survey, which surveyed nearly 200 senior executives in the first quarter, lenders who invested "a great deal of effort" in digital transformation reported more benefits, including an uptick in productivity, compared to other lenders.
Mortgage Lenders Weigh in on Customer Acquisition and Retention Strategies, Now and Looking Forward
February 4, 2020
Fannie Mae's Mortgage Lender Sentiment Survey (MLSS) captured feedback from nearly 200 senior mortgage executives to learn about how they plan to respond to challenges associated with their current and future customer-retention and customer-acquisition strategies.
Lenders Share Experiences with Front-End and Back-End Digital Transformation Investment
October 16, 2019
When investing in digital transformation, more lenders say they focus on improving the front-end consumer experience than back-end operational efficiency, according to Fannie Mae's Mortgage Lender Sentiment Survey (MLSS). Additionally, lenders reported a higher success rate with front-end digital transformation efforts than back-end efforts.
Shopping Around for a Mortgage Pays Off for Consumers
August 5, 2019
Despite the sizable potential cost savings, more than one-third of 2018 homebuyers say they did not shop around before selecting their mortgage lender, according to our latest findings from the National Housing Survey. The good news is that two-thirds of homebuyers did comparison shop and, in turn, said they experienced more financially favorable terms than those who didn't obtain multiple quotes.
Technological Investment Necessary in Evolving Mortgage Landscape, Lenders Say
July 18, 2019
Mortgage lenders continue to cite “consumer-facing technology” as the most important business priority to maintain competitiveness, according to Fannie Mae’s Mortgage Lender Sentiment Survey (MLSS). Additionally, most lenders consider “online business-to-consumer lenders” as their biggest competitor, citing their advantages in technology.