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Disaster resiliency and response for our business partners

Are you a homeowner or renter affected by disaster?

Get help 

Working together to deliver the right support

Disasters can be overwhelming for everyone involved. At Fannie Mae, we’re here to support you, so you can help homeowners and renters recover from hardships. Whether it’s preparing for what’s ahead or rebuilding after the storm, we’re in this together. 

Your role is more crucial than ever after a disaster impacts someone’s home or building. Get our detailed guidelines and information for single-family business and multifamily partners to be confident and prepared to support your clients.

Partner resources for disaster support

We work side by side with servicers, lenders, and other housing professionals to make sure help gets to those who need it — fast.

What you can rely on when it matters most

  • Clock Icon

    Timely updates and tools to guide your response

  • Mortgage Cycle Icon

    Flexible mortgage options to support recovery

  • Person Headset Icon

    Free counseling for impacted homeowners and renters

  • Community Icon

    Innovative rebuilding efforts by community volunteers

Single-family partners 

If you work with single-family loans, we have specific guidance on disaster response and how to follow Fannie Mae policies in your Single-Family Selling and Servicing Guides to support homeowners through recovery.

Key options for homeowners:

What you'll find:

  • Forbearance plans: Up to 12 months of delegated payment relief
  • Post-forbearance solutions: Loan modifications and other options to keep payments manageable
  • Disaster Counseling: Free, personalized support through Project Porchlight
  • Additional products to consider:
    • HomeStyle® Renovation: Funds for repairs and upgrades
    • MH Advantage®: Financing for resilient manufactured homes

Other helpful single-family disaster resources:

Multifamily partners

If you are a multifamily servicer or borrower, visit our multifamily disaster response page for important resources and updates to help you navigate disaster recovery for properties and renters.

Where to go for more information:

  • If you are a multifamily servicer, your Fannie Mae Servicer Relationship Manager can help answer any questions you have during disaster recovery.
  • If you are a multifamily borrower, you can contact your DUS servicer for specific disaster assistance with your loan.
  • If you own or manage an affordable housing building, this toolkit by Business Continuity can help you make a plan.

Additional resources for our multifamily partners:

Here to Help Counselor

HERE2HELP counseling provides free, professional guidance

Housing counselors approved by the U.S. Department of Housing and Urban Development (HUD) can be a critical, go-to resource for your homeowners, borrowers, or residents after a disaster strikes.

Free counselors are standing by to help. Get more details:


Your customers can call 1-855-HERE2HELP (855-437-3243) or request an appointment here.

Real stories of real impact

Since 2018, our Disaster Response and Rebuild Team has worked with local groups to organize projects that address damages while making homes stronger for the future.

The pillars we rebuild on:


  • Innovation: We use drones, modern building tools, and creative loan relief.
  • Volunteering: Our own employees can volunteer to help rebuild areas affected by disaster.
  • Employee giving: We match donations to help support recovery.
  • Business strength: Housing is key to the economy — so we have backup systems in place to keep work going.

Home After Harvey (video)

Florida Panhandle Rebuild (video)

All we do, we couldn’t do without you

Our partnerships are a cornerstone of our impact. Thank you for being a vital part of helping communities recover. Together, we will keep building resilient housing throughout America.