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Press Release

Mortgage Help Center Opens in Washington, DC Area

November 9, 2011

Fannie Mae's Capital Area Center Provides Free Education and Counseling to Local Homeowners Facing Hardship

Andrew Wilson


WASHINGTON, DC – Fannie Mae today announced the opening of the Capital Area Mortgage Help Center to provide free education and counseling services to struggling homeowners in the Washington, DC area. The Capital Area Center is the twelfth Mortgage Help Center to open across the country, and is part of Fannie Mae’s ongoing effort to ensure that homeowners facing foreclosure understand their options, have access to assistance and receive timely resolutions. The Center was developed in partnership with HomeFree-USA, local community and elected officials, and area mortgage servicers.

The Mortgage Help Center will offer one-on-one consultations in person or over the phone with experienced housing counselors to review mortgage loans and financing options, explain the range of options available, and help borrowers apply for loan workouts and other alternatives to foreclosure. Services are offered in both English and Spanish, and will be available to residents in the entire Washington, DC region, including Maryland and Virginia.

“There are many families in the DC area that are struggling to make their mortgage payments. We are committed to doing our part to help them understand their options and avoid foreclosure,” said Mike Williams, President and CEO, Fannie Mae.  “Our Help Centers have assisted nearly 9,000 homeowners across the country, with 60% able to remain in their homes.  The Help Centers are a valuable resource for homeowners with Fannie Mae loans to determine their options and pursue solutions.”

“HomeFree-USA is proud to partner with the Fannie Mae Mortgage Help Center,” said Marcia Griffin, President and Founder, HomeFree-USA. “This important initiative will help many struggling homeowners throughout the National Capital Area to resolve their mortgage difficulty and remain in their homes.” 

“Helping our residents maintain ownership of their homes is critically important to me and this County.  I applaud Fannie Mae’s efforts to assist our residents and I am also glad Fannie Mae has decided to open the Mortgage Help Center here in Prince George’s County.  This center will be a wonderful resource for our residents and so many others throughout the Washington Metropolitan Area who need help,” said Rushern L. Baker, III County Executive, Prince George’s County, MD.

In addition to providing counseling and access to mortgage education and financial literacy resources, the Mortgage Help Center staff will help homeowners coordinate with their mortgage servicers and ensure an efficient response time.  The Center will also help to combat mortgage fraud and abuse in the Washington, DC area.

The free services offered by the Mortgage Help Center are available for families who have a mortgage owned by Fannie Mae.  Homeowners can determine if Fannie Mae owns their loan by visiting or by contacting Fannie Mae at 1-800-7FANNIE.  Borrowers are also encouraged to visit, where they can find resources, information, and interactive tools that help them understand and pursue foreclosure prevention solutions.  The Mortgage Help Center is available by appointment only and homeowners wishing to schedule a visit or a phone appointment should call the toll-free number, 1-866-442-9376.

Fannie Mae exists to expand affordable housing and bring global capital to local communities in order to serve the U.S. housing market. Fannie Mae has a federal charter and operates in America's secondary mortgage market to enhance the liquidity of the mortgage market by providing funds to mortgage bankers and other lenders so that they may lend to home buyers. Our job is to help those who house America.

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