Training

We offer a wide range of training opportunities to help you do business with Fannie Mae—including virtual classrooms, live webinars, and eLearning courses, job aids, and FAQs.

Industry Training Resources

Mortgage Bankers Association offers comprehensive training and certifications ranging from mortgage originations to servicing. Visit MBA Education to learn more.

Applications

For additional application training, see each application page:

Our Training Methods

HFI OnDemand - Just-In-Time Learning

Training when you need it. No registration necessary. Organized by mortgage function.

HFI InDepth - Virtual Classroom

Register for a live virtual class that emphasizes learner participation. Fee applies.

HFI Spotlight - Webinars

Register for a free live webinar on current policy updates, technology application changes, and other Fannie Mae initiatives.

Upcoming HFI Live Sessions

Help Borrowers Exit Gracefully

Learn how to discuss the benefits of a graceful exit solution, such as short sale or Mortgage Release™, with your customers.

What's New

  • UCD User Training Presentation

    Learn how to get started with the UCD collection solution through a pre-recorded presentation that provides a demonstration of the application and important information on UCD.

  • Interpreting the DU Underwriting Findings Report Courses

    Learn how to interpret the DU Underwriting Findings Report with the updated Overview course and the new Real Life Scenarios follow up course. Both are available on the Originating & Underwriting Training page.

  • Know Your Options Customer CARE Call Flow & Script Training

    Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 1 p.m. ET Thursday, Nov. 3, and 11 a.m. ET Friday, Nov. 4.

Focus Area Training