Training

We offer a wide range of training opportunities to help you do business with Fannie Mae—including virtual classrooms, live webinars, and eLearning courses, job aids, and FAQs.

Industry Training Resources

Mortgage Bankers Association offers comprehensive training and certifications ranging from mortgage originations to servicing. Visit MBA Education to learn more.

Applications & Tools

For additional application training, see each application page:

Our Training Methods

HFI OnDemand - Just-In-Time Learning

Training when you need it. No registration necessary. Organized by mortgage function.

HFI InDepth - Virtual Classroom

Register for a live virtual class that emphasizes learner participation. Fee applies.

HFI Spotlight - Webinars

Register for a free live webinar on current policy updates, technology application changes, and other Fannie Mae initiatives.

Upcoming HFI Live Sessions

Help Borrowers Exit Gracefully

Learn how to discuss the benefits of a graceful exit solution, such as short sale or Mortgage Release™, with your customers.

What's New

  • Updated HSSN Job Aids Now Available new

    These updated job aids reflect changes made in Asset Management Network Release 22.0 which includes an update on uploading large PDF files and reminders about the Servicer Evaluation Date field. The job aids also include updated screen captures and additional campaign codes.

  • Help Borrowers Exit Gracefully Through Short Sale or Mortgage Release

    This course focuses on best practices for having that difficult conversation with a customer who may not be eligble for retention solutions. Learn how to discuss the benefits of a graceful exit solution, such as short sale or Mortgage Release, with your customers.

  • Know Your Options Customer CARE Call Flow & Script Training

    Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 3 p.m. ET Wednesday, Sept. 7, and 11 a.m. ET Thursday, Sept. 8.

Focus Area Training