Training

Learning Center image The Housing Finance Institute® (HFI®) provides access to a wide range of training to help you do business with Fannie Mae, including HFI InDepth virtual classrooms, HFI Spotlight webinars, and HFI OnDemand eLearning courses, job aids, and FAQs.

Applications & Tools

For additional application training, see each application page:

Our Training Methods

HFI OnDemand - Just-In-Time Learning

Training when you need it. No registration necessary. Organized by mortgage function.

HFI InDepth - Virtual Classroom

Register for a live virtual class that emphasizes learner participation. Fee applies.

HFI Spotlight - Webinars

Register for a free live webinar on current policy updates, technology application changes, and other Fannie Mae initiatives.

Upcoming HFI Live Sessions

Help Borrowers Using the 7-Step Call Flow

Need help discussing loss mitigation options with borrowers? Our new course is designed to assist servicers in their customer interactions by incorporating the KYOCC 7-Step Call Flow.

What's New

  • PE-Whole Loan Job Aids Updated

    Updated to include the most recent application enhancements, which further simplifies executing mandatory, best efforts and SET commitments.

  • Delinquency Counseling Policies Job Aid Now Available

    Learn more about our delinquency counseling requirements, updates of which were announced in SVC-2016-05 on June 8, 2016.

  • UCD Awareness Presentation

    This new presentation highlights the Uniform Closing Dataset and what lenders should be doing to prepare for launch of the UCD collection service as well as the Q3 2017 mandate.

Focus Area Training