Training

We offer a wide range of training opportunities to help you do business with Fannie Mae—including virtual classrooms, live webinars, and eLearning courses, job aids, and FAQs.

Applications & Tools

For additional application training, see each application page:

Our Training Methods

HFI OnDemand - Just-In-Time Learning

Training when you need it. No registration necessary. Organized by mortgage function.

HFI InDepth - Virtual Classroom

Register for a live virtual class that emphasizes learner participation. Fee applies.

HFI Spotlight - Webinars

Register for a free live webinar on current policy updates, technology application changes, and other Fannie Mae initiatives.

Upcoming HFI Live Sessions

Help Borrowers Using the 7-Step Call Flow

Need help discussing loss mitigation options with borrowers? Our new course is designed to assist servicers in their customer interactions by incorporating the KYOCC 7-Step Call Flow.

What's New

  • Know Your Options Customer CARE Call Flow & Script Training new

    Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 3 p.m. ET Wednesday, Sept. 7, and 11 a.m. ET Thursday, Sept. 8.

  • Stay Informed About Changes to Servicing Policy new

    We are introducing two new resources to help you stay informed about changes to servicing policy. For a summary of key updates in this Servicing Guide Announcement, view the video presented by Bill Cleary, Vice President of Single-Family Servicing Policy & Solutions, or check out the Guide Update Presentation.

  • PE-Whole Loan Job Aids Updated

    Updated to include the most recent application enhancements, which further simplifies executing mandatory, best efforts and SET commitments.

Focus Area Training