Fannie Mae is here to help its Single-Family partners and their customers
Fannie Mae has reliable tools and resources to guide you through the financial challenges associated with the COVID-19 global health outbreak. We are here to help you overcome business disruptions, adopt new regulatory and operational procedures, and offer immediate and long-term relief to struggling homeowners and renters. Fannie Mae offers a wealth of knowledge, applications, and services that enable you to take the necessary actions to address COVID-19 financial hardships as well as the most critical needs within your business and with your customers.
Servicers
We help mortgage servicers manage and meet regulatory and legal obligations as well as ensure that safeguards are set in place for homeowners amid unforeseen financial challenges. Fannie Mae’s mortgage forbearance is available for homeowners experiencing financial hardships due to COVID-19. A forbearance plan can either reduce or suspend payments for up to 12 months without late fees. Mortgage repayment options become available once the forbearance period ends.
Navigating forbearance
Guide your customers on forbearance requirements and workout options that may be available to them.

Servicer Highlights
Servicer Toolkit
A collection of resources - organized by area of focus - to help you support your homeowners.
COVID-19 forbearance and payment deferral updates
This webinar reviews how recent updates could impact borrowers. Fannie Mae credentials required.
COVID-19 payment deferral option
This option allows homeowners to resume making regular monthly mortgage payments.
Industry Resources
Federal Housing Finance Agency (FHFA)
The FHFA site can help keep you updated on changes related to COVID-19 across the mortgage industry.
HUD.gov
The Department of Housing and Urban Development’s response to COVID-19.
CARES Act
Full-text of the Coronavirus Aid, Relief and Economic Security Act of 2020.