Fannie Mae is here to help its Single-Family partners and their customers
Fannie Mae has reliable tools and resources to guide you through the financial challenges associated with the COVID-19 global health outbreak. We are here to help you overcome business disruptions, adopt new regulatory and operational procedures, and offer immediate and long-term relief to struggling homeowners and renters. Fannie Mae offers a wealth of knowledge, applications, and services that enable you to take the necessary actions to address COVID-19 financial hardships as well as the most critical needs within your business and with your customers.
Servicers
We help mortgage servicers manage and meet regulatory and legal obligations as well as ensure that safeguards are set in place for homeowners amid unforeseen financial challenges. Fannie Mae’s mortgage forbearance is available for homeowners experiencing financial hardships due to COVID-19. A forbearance plan can either reduce or suspend payments for up to 12 months without late fees. Mortgage repayment options become available once the forbearance period ends.
Navigating forbearance
Guide your customers on forbearance requirements and workout options that may be available to them.

Servicer Highlights
Servicer Toolkit
A collection of resources - organized by area of focus - to help you support your homeowners.
COVID-19 forbearance and payment deferral updates
This webinar reviews how recent updates could impact borrowers. Fannie Mae credentials required.
COVID-19 payment deferral option
This option allows homeowners to resume making regular monthly mortgage payments.
Lenders
In response to COVID-19, we have introduced a number of temporary policies and flexibilities to help lenders seamlessly continue originating loans. These resources can help lenders navigate the requirements and options to help their borrowers purchase a home or refinance their mortgage. Resources include Lender Letters, scenarios, job aids, FAQs, and more.
The temporary appraisal flexibilities (LL-2021-04) expired May 31, 2021. After that date standard Selling Guide appraisal policies will apply. We’ll continue to accept delivery of HomeStyle® Renovation loans for up to 12 months after the note date (also in LL-2021-03).
Loan Delivery and additional resources
Get information to help support mortgage delivering loans using the temporary flexibilities. You can find more training resources on the Single-Family Learning Center page, your destination for reliable education, training, and tools.
Scenarios: Loans in Forbearance Due to COVID-19 and Representations and Warranties | Review scenarios that may impact representations and warranties when a loan goes into forbearance. |
Self-Reporting Loans in COVID-19 Forbearance Delivered without Special Feature Code 919 | Learn how to submit a Self-Report using Loan Quality Connect for a single loan or multiple loans. |
Industry Resources
Federal Housing Finance Agency (FHFA)
The FHFA site can help keep you updated on changes related to COVID-19 across the mortgage industry.
HUD.gov
The Department of Housing and Urban Development’s response to COVID-19.
CARES Act
Full-text of the Coronavirus Aid, Relief and Economic Security Act of 2020.