Skip to main content
H2H Landing Page Image - Single Family

Fannie Mae is here to help its Single-Family partners and their customers

Fannie Mae has reliable tools and resources to guide you through the financial challenges associated with the COVID-19 global health outbreak. We are here to help you overcome business disruptions, adopt new regulatory and operational procedures, and offer immediate and long-term relief to struggling homeowners and renters. Fannie Mae offers a wealth of knowledge, applications, and services that enable you to take the necessary actions to address COVID-19 financial hardships as well as the most critical needs within your business and with your customers.

Servicers

We help mortgage servicers manage and meet regulatory and legal obligations as well as ensure that safeguards are set in place for homeowners amid unforeseen financial challenges. Fannie Mae’s mortgage forbearance is available for homeowners experiencing financial hardships due to COVID-19. A forbearance plan can either reduce or suspend payments for up to 12 months without late fees. Mortgage repayment options become available once the forbearance period ends.  

Servicer Highlights

Options after forbearance

Fannie Mae provides several financial relief options to help homeowners repay missed payments at the end of their mortgage forbearance plan.

Learn more

Resolved hardship matrix

Our COVID-19 financial hardship matrix supports your discussions with homeowners about eligibility and financial relief and shows a structured path to repayment.

Learn more

Flex Modification

Find out what adjustments can be made to a homeowner’s loan terms to make their monthly payments more affordable.

Learn more

Servicer script for homeowners with a resolved COVID-19 hardship*

Communicate options, eligibility and next steps for homeowners exiting a mortgage forbearance plan or resolving a delinquency related to COVID-19 with our servicer script. Note: Fannie Mae credentials are required to access.

Learn more

Payment Deferrals Matrix

Glance at a side-by-side summary comparison of our three payment deferral workout options including payment deferral, COVID-19 payment deferral, and our new disaster payment deferral.

Learn more

Payment Deferral, COVID-19 Payment Deferral and Disaster Payment Deferral

Use this resource to learn more about the payment deferral process and how to use these options.

Learn more

COVID-19 Escrow Account Common inquiries

Read inquiries from other Fannie Mae customers related to escrow when leveraging a payment deferral.

Learn more

SMDUI UI Payment Deferral Options User Guide*

Get help and quick step-by-step support to process a COVID-19 payment deferral in Fannie Mae's Servicing Management Default Underwriter (SMDU). Note: Fannie Mae credentials are required to access.

Learn more

Investor Reporting and Remitting for Payment Deferral and COVID-19 payment deferrals [Recording]

Listen to a webinar that walks through the "ins and outs" of investor reporting and remitting COVID-19 payment deferrals. Get answers to common questions.

Learn more

Lender Letter LL-2021-02

Get the latest policy revisions for mortgage servicers related to COVID-19.

Learn more

Lender Letter LL-2021-07

Learn about the COVID-19 payment deferral.

Learn more

In addition to the resources outlined in the forbearance, after forbearance and payment deferral sections above, you will find these other resources helpful. You can find more training resources on our Learning Center page. It’s your one-stop destination for reliable education, training, and tools to support you in today’s ever-changing servicing landscape.

COVID-19 Servicing FAQs  Find answers to your pressing questions to help navigate changing servicing policies resulting from COVID-19 impacts.
Default Management Scenarios Take a deeper look at all default management scenarios including forbearance and repayment plans, bankruptcy and foreclosure processes.  
Homeowner Retention Options Help homeowners reman in in their homes.  Look at the details involved in each option to help determine the best solution for your borrower.
Loss Mitigation Overview Get a high-level overview of loss mitigation processes to help support customer conversations and interactions.
Servicer self assessment Evaluate your COVID-19 response, and successfully manage your business while navigating market disruptions.
SMDU UI eLearning Series* Get the latest training resources on Service Default Management Underwriter™ including job aids, user guides,  online training modules and more. Note: Fannie Mae credentials are required to access.
HSSN: Introducing Your Delinquency Reporting Responsibilities Understand your delinquency reporting responsibilities using HSSN. Get job aids, and step-by-step instructions in this online course.  
Business Continuity Reminders and Resources  Don't miss out on important deadlines. Review business continuity reminders and processes to keep your business operating during this time.

 

Lenders

In response to COVID-19, we have introduced a number of temporary policies and flexibilities to help lenders seamlessly continue originating loans. These resources can help lenders navigate the requirements and options to help their borrowers purchase a home or refinance their mortgage. Resources include Lender Letters, scenarios, job aids, FAQs, and more.

The temporary appraisal flexibilities (LL-2021-04) expire May 31, 2021. After that date standard Selling Guide appraisal policies will apply. We’ll continue to accept delivery of HomeStyle® Renovation loans for up to 12 months after the note date (also in LL-2021-04).

Loan Delivery and additional resources

Get information to help support mortgage delivering loans using the temporary flexibilities. You can find more training resources on the Single-Family Learning Center page, your  destination for reliable education, training, and tools.

Scenarios: Loans in Forbearance Due to COVID-19 and Representations and Warranties Review scenarios that may impact representations and warranties when a loan goes into forbearance.
Self-Reporting Loans in COVID-19 Forbearance Delivered without Special Feature Code 919 Learn how to submit a Self-Report using Loan Quality Connect for a single loan or multiple loans.
Remote Ink-Signed Notarization job aid Get an overview of what is needed to provide remote ink-signed notarizations that enable your borrowers and your staff to practice COVID-19 social distancing recommendations.


 

Appraisers

The Impact of COVID-19 on Appraisals Lender Letter (LL-2021-04) extends the application dates eligible for certain temporary flexibilities to May 31, 2021. After May 31, the appraisal flexibilities will end and standard Selling Guide appraisal policies will apply.

To access other appraiser resources, visit Fannie Mae’s Single-Family Appraiser page.

Industry Resources

Federal Housing Finance Agency (FHFA)

The FHFA site can help keep you updated on changes related to COVID-19 across the mortgage industry.

HUD.gov

The Department of Housing and Urban Development’s response to COVID-19.

CARES Act

Full-text of the Coronavirus Aid, Relief and Economic Security Act of 2020.