Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s).

User Help

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Hours of Availability and Outages by Application*

Application Availability Status
APS for Modifications and Mortgage Release Every day, 24 hours a day.
Asset Management Network alert Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. ***ALERT: AMN and SMDU Case Management will be unavailable on December 14th from 7 a.m. to 4 p.m. ET to implement the 25.3 Release.
Collateral Underwriter Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance.
Condo Project Manager Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Credit Variance Administration System Every day, 24 hours a day.
Desktop Originator Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Desktop Underwriter alert Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. ***ALERT: The DU validation service will be unavailable on Friday, Dec. 13 from 9:00 p.m. ET to Saturday Dec. 14 at 12:00 a.m. ET. Lenders should submit casefiles to DU to validation income, employment and or assets before or after this time.
Document Certification Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.
EarlyCheck Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the 4th Saturday each month due to maintenance.
Fannie Mae Connect Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance.
File Transfer Portal Every day, 24 hours a day.
Form 582 alert Every day, 24 hours a day. ***ALERT: Form 582 will be unavailable from 9 p.m. ET Friday, December 13 to 6 a.m. ET Monday, December 16 due to planned system maintenance.
Loan Delivery Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.
Loan Quality Connect Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Sunday of each month from 6 p.m. to 6 a.m. ET of the following Monday for system maintenance.
Loan Servicing Data Utility Monday through Saturday, 24 hours a day.
PE - MBS Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance.
PE - Whole Loan Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance.
Servicer Expense Reimbursement Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.
SMDU alert Every day, 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. ***ALERT: SMDU Production will be unavailable on Friday, December 13, 2019 from 10:00 p.m. ET until Saturday, December 14, 2019 at 12:00 p.m. ET to accommodate the SMDU 7.29 Release.
SURF Monday through Saturday, 8 a.m. to 10 p.m. ET.
Technology Manager Every day, 24 hours a day.
UCD Collection Solution Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance.
UCDP Every day, 24 hours a day, except from midnight to 3 a.m. ET Sunday due to maintenance.

*This list is not all inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.