Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s).

User Help

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Hours of Availability and Outages by Application*

Application Availability Status
APS for Modifications and Mortgage Release Every day, 24 hours a day.
Asset Management Network alert Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. ***ALERT: SMDU Case Management functionality will be unavailable from 7:30 p.m. ET Friday, May 17 to 7 a.m. Saturday, May 18.
Collateral Underwriter Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance.
Condo Project Manager Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Credit Variance Administration System Every day, 24 hours a day.
Desktop Originator Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Desktop Underwriter Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. *ALERT: Due to an update, the DU validation service will not validate retirement income from 2018 Tax Transcripts from now until after May 10th. Lenders should wait until after May 10th to submit 2018 Tax Transcripts to DU to validate pension and annuity income. **ALERT: The DU validation service will be unavailable between Fri., May 10 at 9 p.m. and Sat., May 11 at 12 a.m. ET.
Document Certification Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.
EarlyCheck Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Fannie Mae Connect Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance.
File Transfer Portal Every day, 24 hours a day.
Form 582 Every day, 24 hours a day.
Home Counselor Online Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Loan Delivery Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.
Loan Quality Connect Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Sunday of each month from 6 p.m. to 6 a.m. ET of the following Monday for system maintenance.
PE - MBS Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance.
PE - Whole Loan Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance.
Quality Assurance System Every day, 8 a.m. to 10 p.m. ET, except the first Sunday after the first business day of the month due to maintenance.
Servicer Expense Reimbursement Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.
SMDU Every day, 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. ***ALERT: SMDU Production will be unavailable from 10 p.m. ET Friday, May 17, to 12 p.m. ET Saturday, May 18, to accommodate the SMDU 7.22 Release. Please do not submit any transactions during this timeframe as they will be rejected.
SURF Monday through Saturday, 8 a.m. to 10 p.m. ET.
Technology Manager Every day, 24 hours a day.
UCD Collection Solution alert Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. ***ALERT: The UCD Collection Solution will be unavailable from 1 a.m. ET to 5 a.m. ET Sunday, May 19, for maintenance.
UCDP Every day, 24 hours a day, except from midnight to 3 a.m. ET Sunday due to maintenance. ***ALERT: UCDP will undergo extended maintenance on Sunday, May 19 from 12 a.m. ET (midnight) until 4 a.m. ET. Any new appraisal submissions to Fannie Mae during this time will have a status of "In Progress" and will be processed automatically in UCDP when maintenance is complete.

*This list is not all inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.