Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s).

User Help

Have a question? Access the page below for ways to contact the Technology Support Center for help.

Hours of Availability and Outages by Application*

Application Availability Status
APS for Modifications and Mortgage Release Every day, 24 hours a day.
Asset Management Network Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month.
Collateral Underwriter Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance.
Condo Project Manager Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Credit Variance Administration System Every day, 24 hours a day.
Desktop Originator Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Desktop Underwriter Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Document Certification Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.
EarlyCheck Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the 4th Saturday each month due to maintenance. ***ALERT: EarlyCheck will be unavailable from 7 p.m. ET on Saturday, October 5, 2019 until 8 a.m. ET on Sunday, October 6, 2019, due to system updates and maintenance. Loans submitted to EarlyCheck during this outage will not receive EarlyCheck results. Users should submit loans once the outage has concluded.
Fannie Mae Connect Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance.
File Transfer Portal Every day, 24 hours a day.
Form 582 Every day, 24 hours a day.
Home Counselor Online Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.
Loan Delivery Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.
Loan Quality Connect Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Sunday of each month from 6 p.m. to 6 a.m. ET of the following Monday for system maintenance.
Loan Servicing Data Utility Monday through Saturday, 8 a.m. to 9 p.m. ET, except from 8 a.m. to 6 p.m. ET on Business Day 2.
PE - MBS Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance.
PE - Whole Loan Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance.
Servicer Expense Reimbursement Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.
SMDU alert Every day, 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. ***ALERT: SMDU Production will be unavailable on Friday, October 18, 2019 from 10:00 p.m. Eastern Time until Saturday, October 19, 2019 at 12:00 p.m. Eastern Time to accommodate the SMDU 7.27 Release. Please do not submit any transactions during this time-frame as they will be rejected.
SURF Monday through Saturday, 8 a.m. to 10 p.m. ET.
Technology Manager Every day, 24 hours a day.
UCD Collection Solution alert Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. ***ALERT: The UCD Collection Solution is experiencing a technical issue. Some users that import the UCD file in the application may receive an error message. We are aware of this issue and will update this message when the issue has been resolved. If you experience this issue and need assistance with importing your UCD file, please contact ucd@fanniemae.com.
UCDP Every day, 24 hours a day, except from midnight to 3 a.m. ET Sunday due to maintenance.

*This list is not all inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.