Training related to servicing your Fannie Mae loans.
Training on topics related to Investor Reporting
|Completing the Shortage/Surplus Reconciliation for Reporting Period Form 472 – Schedule 3|
|Completing the Reconciliation of Interest Rate/Pass-Through Rate Form 473A – Schedule 2|
|Completing the Reconciliation of Mortgage Portfolio Form 473 – Schedule 1|
|Detailed Reporting Trial Balance (DRTB) Job Aid|
|Investor Reporting Reconciliation Job Aids|
|Message Manager Job Aids (MESSAGE MANAGER AS-IS)|
|Remitting and Reporting Short Sale Job Aid|
|SURF Job Aids|
|SURF Internet Settings|
Training on topics related to loss mitigation, workout options, and default related legal services
|Broker Price Opinions (BPOs) and the Valuation Process Job Aid|
|Completing and Submitting the Servicer Selection Form (Form 200)|
|Early Delinquency Counseling Job Aid|
|HomeSaver Solutions Network (HSSN) Job Aids|
|Processing a Fannie Mae Principal Reduction Modification Job Aid|
|Retrieving Fannie Mae's Response for Short Sale, Mortgage Release and Bid Instructions Valuations Job Aid|
Training that will help you with our technology applications. Our training is also listed on each application page.
Learn more about the transformational redesign of the loss mitigation process at one of the next Know Your Options Customer CARE Call Flow & Script Training webinars, available in October.
This new eLearning course is designed for new servicers and/or current servicers.
|Course Title||Date & Time (ET)||Type|
|Know Your Options Customer CARE new||Oct. 10 at 11 am||Webinar|
|Introduction to SMDU User Interface new||Oct. 11 at 3 pm||Webinar|
|Know Your Options Customer CARE new||Oct. 12 at 2 pm||Webinar|
|Introduction to SMDU User Interface new||Oct. 17 at 11 am||Webinar|
|Introduction to SMDU User Interface new||Oct. 26 at 11 am||Webinar|