Find resources to support your multilingual and non-English speaking customers.
All AAA matrices have been updated effective 1/15/2020. This communication reflects a detailed list of updates made by jurisdiction. Please review the appropriate jurisdiction-specific AAA matrix for additional details.
The IRS recently posted a clarification that Section 2202 of the Act is effective only for disclosures made by the IRS with the taxpayer’s consent after Dec. 28, 2019, and any subsequent redisclosures and uses of such information.
Fannie Mae sellers and servicers must comply with a provision of the Taxpayer First Act that requires persons receiving tax return information to obtain express taxpayer permission to disclose return information to any other third parties.
Access a list of servicing related policy updates and communications.
Access the Guide via the link below or AllRegs.com.
See a list of Guide forms and legal documents available to you.
See our Servicer Total Achievement and Rewards (STAR) Program.
We offer a wide range of training opportunities.
Keep up with the latest FAQs.
See investor reporting requirements and resources.
Find resources to prevent delinquency and manage default.