Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • Announcement SVC-2015-14 new

    This update contains changes related to STAR, short sale hazard loss proceed remittances, pledge of servicing rights, publication placement costs, Hawaii foreclosure fees, HAMP expanded “pay for performance” incentive notice requirements, servicing of Florida acquired properties, early delinquency counseling, and bankruptcy cramdowns.

  • 2016 Loan Limits Announced new

    Information on the 2016 general and high-cost area loan limits and updated resources are available on the Loan Limits web page.

  • Servicing eNotes Fact Sheet

    What does it mean to service eNotes for Fannie Mae? Learn more about how this process can benefit servicers, sub-servicers, and lenders.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting