Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Delegation of Authority

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • New HFI OnDemand Course: Eliminating Common Errors in Workout Profiler new

    This course outlines some of the more common mistakes made when entering a case into Workout Profiler and what you can do to prevent those mistakes.

  • Updated Servicer Expense Reimbursement Job Aid

    This job aid provides operational instructions based on servicing policies. Servicers are expected to review and comply with the information outlined in the job aid.

  • Announcement SVC-2015-10

    This update contains policy changes related to requirements for post-foreclosure bankruptcy filings, MBS reclassification requirements, updates to the application of HAMP Incentives, changes to Form 181, and miscellaneous revisions; as well as a reminder of the July 7th Servicing Notice.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting