Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Delegation of Authority

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

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Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting