Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Multi-language Resources

Find resources to support your multilingual and non-English speaking customers.

Technology Applications & Tools

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What's New

  • Updates on the LIBOR-SOFR Transition

    Under the guidance of the Federal Housing Finance Agency (FHFA) and in coordination with Freddie Mac, we intend to implement recently published fallback language recommended by the Alternative Reference Rate Committee (ARRC) for adjustable rate mortgages (ARMs) and offer SOFR-based hybrid ARM products.

  • Servicing Guide Updates

    November changes streamline requirements related to canceling property insurance and flood insurance when Fannie Mae acquires a property, establish anti-money laundering activity reporting requirements, and more.

  • Malloy Evans: Key Updates in Latest Servicing Announcement (Nov. 13, 2019)

    For a summary of key updates in this Servicing Guide Announcement, view the executive overview by Malloy Evans, Chief Credit Officer for Single-Family.

Lender Announcements & Letters

Access a list of servicing related policy updates and communications.

Servicing Guide

Access the Guide via the link below or AllRegs.com.

Guide Forms & Legal Docs

See a list of Guide forms and legal documents available to you.

Servicer Performance & Incentives

See our Servicer Total Achievement and Rewards (STAR) Program.

Training & Resources

We offer a wide range of training opportunities.

Frequently Asked Questions

Keep up with the latest FAQs.

Investor Reporting

See investor reporting requirements and resources.

Workout Options

Find resources to prevent delinquency and manage default.