Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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What's New

  • Know Your Options Customer CARE Call Flow & Script Training

    Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 11 a.m. ET Thursday, July 7.

  • Servicing Guide Updates

    This update contains policy changes related to the retirement of delinquency counseling requirements for community lending mortgage loans, termination of the Fannie Mae HAMP modification, foreclosure title costs, servicing requirements for FL acquired properties, property insurance reimbursement, Mortgage Release, and a miscellaneous revision.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting


Reports are now available through Fannie Mae Connect.