Servicing

Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Delegation of Authority

Technology Applications & Tools

See Technology Solutions tab for full list.

Lender Announcements & Letters

Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

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What's New

  • Updated New Jersey AAA Matrix new

    An updated version of the New Jersey AAA Matrix is now available on the Excess Attorney Fee Guidelines page.

  • Selling and Servicing Notice: Flint, MI new

    This notice reminds lenders and servicers about existing products, loan options, and servicing flexibilities that are available for homeowners who may be impacted by the water crisis in Flint, Michigan.

  • Announcement SVC-2016-01 new

    This update contains changes related to Form 629, the removal of DO and DU maintenance fees, an update to New Jersey foreclosure fees, an introduction to the Servicing Guide Change Control Log, and a reminder of law firm selection and retention requirements.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting

Fees

Reports are now available through Fannie Mae Connect.