Find resources to support your Spanish speaking customers.
Announcing Fannie Mae’s Disaster Response Network™: a comprehensive case-management service for disaster-affected homeowners with Fannie Mae-backed mortgage loans. Homeowners may access this program, a supplement to the post-disaster mortgage relief options currently offered, by visiting Know Your Options or by calling 1-800-2FANNIE.
These updates were made in November: short sale and Mortgage Release requirements simplified; timelines for outbound call attempts, sending breach letters, and ordering initial property inspections clarified; and more.
For a summary of key updates in this Servicing Guide Announcement, view the executive overview provided by Carlos Perez, Chief Credit Officer for Single Family.
Access a list of servicing related policy updates and communications.
Access the Guide via the link below or AllRegs.com.
See a list of Guide forms and legal documents available to you.
See our Servicer Total Achievement and Rewards (STAR) Program.
We offer a wide range of training opportunities.
Keep up with the latest FAQs.
See investor reporting requirements and resources.
Find resources to prevent delinquency and manage default.