Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Multi-language Resources

Find resources to support your multilingual and non-English speaking customers.

Technology Applications & Tools

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What's New

  • AAA Matrix Update – January 2020

    All AAA matrices have been updated effective 1/15/2020. This communication reflects a detailed list of updates made by jurisdiction. Please review the appropriate jurisdiction-specific AAA matrix for additional details.

  • IRS Clarifies Effective Date and Scope of Taxpayer First Act

    The IRS recently posted a clarification that Section 2202 of the Act is effective only for disclosures made by the IRS with the taxpayer’s consent after Dec. 28, 2019, and any subsequent redisclosures and uses of such information.

  • Selling and Servicing Notice Related to Taxpayer First Act – Updated

    Fannie Mae sellers and servicers must comply with a provision of the Taxpayer First Act that requires persons receiving tax return information to obtain express taxpayer permission to disclose return information to any other third parties.

Lender Announcements & Letters

Access a list of servicing related policy updates and communications.

Servicing Guide

Access the Guide via the link below or AllRegs.com.

Guide Forms & Legal Docs

See a list of Guide forms and legal documents available to you.

Servicer Performance & Incentives

See our Servicer Total Achievement and Rewards (STAR) Program.

Training & Resources

We offer a wide range of training opportunities.

Frequently Asked Questions

Keep up with the latest FAQs.

Investor Reporting

See investor reporting requirements and resources.

Workout Options

Find resources to prevent delinquency and manage default.