Servicing

Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Related Links

Delegation of Authority

Technology Applications & Tools

See Technology Solutions tab for full list.

Lender Announcements & Letters

Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

Other Resources

What's New

  • New Know Your Options Customer CARE Course Available for Servicers

    Need help discussing loss mitigation options with your customers? Our new HFI OnDemand course is designed to assist servicers in their customer interactions by incorporating the KYOCC 7-Step Call Flow.

  • IRT Enhancements Coming May 23

    The Inquiry Reponse Tool (IRT) will be updated May 23 to include increased character limits, an update to the bulk upload process, and email notification changes.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting

Fees

Reports are now available through Fannie Mae Connect.