Watch Bill describe the August Servicing Guide Update.
Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.
The Servicer Expense Reimbursement Job Aid has been updated and posted to the business portal. This Job Aid provides operational instructions based on servicing policies.
Updates to the reference document for all LoanSphere Invoicing expense categories and subcategories has been posted.
Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 3 p.m. ET Wednesday, Sept. 7, and 11 a.m. ET Thursday, Sept. 8.
The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.
Reports are now available through Fannie Mae Connect.