We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Spanish Resources

Find resources to support your Spanish speaking customers.

Technology Applications & Tools

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What's New

  • New Bankruptcy and Foreclosure Course for Servicers new

    Bankruptcy and foreclosure cases can be complex, and we want to make it as simple as possible for you to comply with our guidelines. Check out the new self-paced Bankruptcy and Foreclosure course within the Introduction to Servicing Elearning Series.

  • Servicing Guide Updates

    The Servicing Guide was updated on Apr. 10 to expand insurance loss proceeds requirements, clarify servicer responsibilities after a disaster event, update foreclosure fees for certain states, and more.

  • Key Servicing Announcement SVC-2019-02 Updates

    For a summary of key updates in this Servicing Guide Announcement, view the executive overview provided by Carlos Perez, Chief Credit Officer for Single-Family.

Lender Announcements & Letters

Access a list of servicing related policy updates and communications.

Servicing Guide

Access the Guide via the link below or

Guide Forms & Legal Docs

See a list of Guide forms and legal documents available to you.

Servicer Performance & Incentives

See our Servicer Total Achievement and Rewards (STAR) Program.

Training & Resources

We offer a wide range of training opportunities.

Frequently Asked Questions

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Investor Reporting

See investor reporting requirements and resources.

Workout Options

Find resources to prevent delinquency and manage default.