Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Watch Jenise describe the May Servicing Guide Update.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

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What's New

  • Hawaii AAA Matrix Clarification new

    A clarification of effective dates for a prior foreclosure allowable increase has been made to the Hawaii AAA Matrix. To view the updated matrices, visit the Excess Attorney Fee/Cost Guidelines page.

  • Servicing Guide Updates

    This update helps to simplify servicing and make it easier to do business with Fannie Mae. Updates include alignment with Consumer Financial Protection Bureau mortgage servicing rules; simplified escrow waiver evaluations; revised post-bankruptcy mortgage loan modification incentive fee calculations and Form 629 submission timelines; and improved review process for servicers involved with agreements with government insurers or guarantors.

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Find resources to support your Spanish speaking customers—all in one place.

Servicer Performance & Incentives

Learn more about our Servicer Total Achievement and Rewards (STAR) Program.