We're Here to Help our DUS Lenders and Borrowers every step of the way

Today’s uncertainty has affected every aspect of life in America, but one thing is for sure: the work of DUS® lenders and multifamily borrowers is more necessary than ever to keep renters in their homes. You can count on Fannie Mae’s expertise and support to help navigate new policy and relief programs as efficiently as possible.

Updates on Multifamily Forbearance

COVID-19 (Coronavirus) has affected millions of Americans, through the loss of a job or income, or illness. If borrowers and renters are having a hard time making their monthly payments, mortgage lenders can offer relief. As a DUS lender, you can grant forbearance to a customer with the delegation Fannie Mae provided you. As a borrower, you can provide renters with much-needed housing support.

What’s Changed for DUS Lenders

Multifamily forbearance guidelines have been updated to address the current challenges. Now, DUS lenders have been delegated the decision to extend existing forbearances for multifamily borrowers by three months, for a total forbearance of up to six months if their customer’s ability to pay has been affected by COVID-19-related hardships. Read more policy changes here.

Updates on Multifamily Forbearance

COVID-19 (Coronavirus) has affected millions of Americans, through the loss of a job or income, or illness. If borrowers are having a hard time making their monthly payments, mortgage lenders can offer relief. As a DUS lender, you can grant forbearance to a customer with the delegation Fannie Mae provided you. As a borrower, you can provide renters with much-needed housing support.

What’s Changed for Borrowers

Multifamily borrowers have access to forbearance and relief through their DUS Lenders. Under new guidelines the borrower may qualify for up to 24 months to repay the missed payments. In return, the borrower must suspend all evictions for renters unable to pay rent during the forbearance period.

For Fannie Mae-financed multifamily properties with a new or extended forbearance, the borrower is required to provide the following renter protections during the repayment period:

  • Allow the tenant flexibility to repay back rent over time and not in a lump sum;
  • Not charge the tenant late fees or penalties for non-payment of rent; and
  • Give the tenant at least a 30-day notice to vacate.

Multifamily Borrowers: Support Is Here For You And Your Renters

If you are a multifamily borrower who is helping house America and facing financial challenges at this time, speak with your DUS Lender about forbearance and how it can help you and your renters.

Support is also available for your renters who might be experiencing hardships related to COVID-19. Encourage them to explore their options by visiting the Renters Resource Finder. The tool is easy to use – multifamily renters simply input their address, which matches them with applicable resources that may be helpful for renters experiencing financial hardships. We also have a printable flyer for you to share with your renters. This includes information about our Disaster Response network, and is available in Spanish.

DUS Lenders:Fannie Mae Can Help You And Your Customers

Fannie Mae - Here to Help

Now more than ever, the successful partnership between DUS Lenders and Fannie Mae can help borrowers and renters. We are open for business, and we are helping keep the rental housing market operating remotely, in this new reality, by temporarily modifying Guide requirements for property inspections, and amending the loan document delivery process. We are also working on creating ways for appraisers to do their job without having to physically go inside the property.

To stay up to date on new guidelines, documents and forms, access our Lender Communications. And if you have any questions regarding how to proceed during this time, don’t hesitate to reach out to your Deal Team.

Other useful resources


State and local information

Learn about your state’s response to COVID-19.


Paycheck Protection Program

Find out if you are eligible for the loan program to help small businesses affected by COVID-19.


Federal Housing Finance Agency

The FHFA site can help keep you updated on COVID-19 related changes across the mortgage industry.