Servicing Guide

Published July 12, 2017

Preface

The Servicing Guide is organized into six parts.

Find out more about the Servicing Guide

Update in 90 Seconds >>

Watch Jenise describe the July Servicing Guide Update.

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PDF Version

What's New

  • Servicing Guide Updates

    This update simplifies servicing by providing preservation procedures for properties that secure delinquent loans; clarifying inspection requirements for delinquent loans; adding and updating repair descriptions and reimbursement limits for preservation work; allowing electronic signatures on inspection reports; providing photo examples of properly completed preservation work; and more.

Part A: Doing Business with Fannie Mae

This part describes the processes and procedures required when doing business with Fannie Mae. It includes the following subparts: Contractual Obligations, Getting Started with Fannie Mae, Maintaining Fannie Mae Seller/Servicer Status, Setting Up Servicer Operations.

Part B: Escrow, Taxes, Assessments, and Insurance

This part describes how to administer an escrow account to manage taxes, assessments, and insurance requirements.

Part C: Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

This part contains information on mortgage loan payment processing, remitting, accounting and reporting.

Part D: Providing Solutions to a Borrower

This part contains information on providing solutions to borrowers. It includes the following subparts: Assisting the Borrower with Property-Related Issues and Legal Actions, Assisting a Borrower Who is Facing Default or in Default.

Part E: Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

This part describes default-related legal services, bankruptcy, foreclosure proceedings, and acquired properties.

Part F: Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

This part contains reference materials to support this Servicing Guide.