Servicing Guide

Published April 12, 2017


The Servicing Guide is organized into six parts.

Find out more about the Servicing Guide

Update in 90 Seconds >>

Watch Jenise describe the April Servicing Guide Update.

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What's New

  • Servicing Guide Updates

    This update simplifies our requirements, manages risk, and responds to industry feedback. Updates include revisions to Servicing Guide B-5-01 and Form 176; instruction to servicers who engage with third-party vendors; clarification to the maximum allowable foreclosure attorney fees; and inclusion of clearboarding in property preservation descriptions and expenses.

  • We're Simplifying Servicing for our customers!

    Across the servicing lifecycle, we're working to simplify the process for our customers.

Part A: Doing Business with Fannie Mae

This part describes the processes and procedures required when doing business with Fannie Mae. It includes the following subparts: Contractual Obligations, Getting Started with Fannie Mae, Maintaining Fannie Mae Seller/Servicer Status, Setting Up Servicer Operations.

Part B: Escrow, Taxes, Assessments, and Insurance

This part describes how to administer an escrow account to manage taxes, assessments, and insurance requirements.

Part C: Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

This part contains information on mortgage loan payment processing, remitting, accounting and reporting.

Part D: Providing Solutions to a Borrower

This part contains information on providing solutions to borrowers. It includes the following subparts: Assisting the Borrower with Property-Related Issues and Legal Actions, Assisting a Borrower Who is Facing Default or in Default.

Part E: Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

This part describes default-related legal services, bankruptcy, foreclosure proceedings, and acquired properties.

Part F: Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

This part contains reference materials to support this Servicing Guide.