Watch Jenise describe the April Servicing Guide Update.
See Also: Previous Policy Videos
This update simplifies our requirements, manages risk, and responds to industry feedback. Updates include revisions to Servicing Guide B-5-01 and Form 176; instruction to servicers who engage with third-party vendors; clarification to the maximum allowable foreclosure attorney fees; and inclusion of clearboarding in property preservation descriptions and expenses.
Across the servicing lifecycle, we're working to simplify the process for our customers.
This part describes the processes and procedures required when doing business with Fannie Mae. It includes the following subparts: Contractual Obligations, Getting Started with Fannie Mae, Maintaining Fannie Mae Seller/Servicer Status, Setting Up Servicer Operations.
This part describes how to administer an escrow account to manage taxes, assessments, and insurance requirements.
This part contains information on mortgage loan payment processing, remitting, accounting and reporting.
This part contains information on providing solutions to borrowers. It includes the following subparts: Assisting the Borrower with Property-Related Issues and Legal Actions, Assisting a Borrower Who is Facing Default or in Default.
This part describes default-related legal services, bankruptcy, foreclosure proceedings, and acquired properties.
This part contains reference materials to support this Servicing Guide.