Servicing Guide

Published May 10, 2017


The Servicing Guide is organized into six parts.

Find out more about the Servicing Guide

Update in 90 Seconds >>

Watch Jenise describe the May Servicing Guide Update.

See Also: Previous Policy Videos

PDF Version

What's New

  • Servicing Guide Updates

    This update helps to simplify servicing and make it easier to do business with Fannie Mae. Updates include alignment with Consumer Financial Protection Bureau mortgage servicing rules; simplified escrow waiver evaluations; revised post-bankruptcy mortgage loan modification incentive fee calculations and Form 629 submission timelines; and improved review process for servicers involved with agreements with government insurers or guarantors.

  • Fannie Mae Standard Modification Interest Rate Adjustment Exhibit

    This Exhibit provides the new Fannie Mae Standard Modification Interest Rate required for all Fannie Mae conventional mortgage loan modifications, excluding Fannie Mae HAMP Modifications.

Part A: Doing Business with Fannie Mae

This part describes the processes and procedures required when doing business with Fannie Mae. It includes the following subparts: Contractual Obligations, Getting Started with Fannie Mae, Maintaining Fannie Mae Seller/Servicer Status, Setting Up Servicer Operations.

Part B: Escrow, Taxes, Assessments, and Insurance

This part describes how to administer an escrow account to manage taxes, assessments, and insurance requirements.

Part C: Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

This part contains information on mortgage loan payment processing, remitting, accounting and reporting.

Part D: Providing Solutions to a Borrower

This part contains information on providing solutions to borrowers. It includes the following subparts: Assisting the Borrower with Property-Related Issues and Legal Actions, Assisting a Borrower Who is Facing Default or in Default.

Part E: Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

This part describes default-related legal services, bankruptcy, foreclosure proceedings, and acquired properties.

Part F: Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

This part contains reference materials to support this Servicing Guide.