If account is locked or deactivated or you forgot your user ID, contact your Technology Manager administrator.
I haven't signed up for Technology Manager, and I need to add, change or delete access to an application. What do I do?
Coming Soon: A New Way for Application Users to Access Help
Beginning in May, the Help Center available within our Fannie Mae applications is being retired and replaced by a new Technology Support page. This new page will describe how to contact us via phone or web chat, and include a link to search for help online. We hope this will make it easier for you to seek assistance or information regarding your Fannie Mae technology application(s).
|Technology Manager Replaces Profile Access Manager for Administrators and End Users
Technology Manager replaced Profile Access Manager as the tool to update Fannie Mae technology user information. In early 2011, Technology Manager added administrator functionality that replaced Profile Access Manager for Administrators, allowing customers to manage their access to Fannie Mae technology with capabilities and controls not available today. This initial administrator release applies only to lenders and will be available to non-lenders in a later release. Non-lenders should continue to follow PAM for Administrators procedures.
Complete the Administrator Registration Form for each user that will be designated as an administrator in Technology Manager.
If so, contact the designated Technology Manager administrator at your company to register you for the application(s). Only administrators have the ability to set up and manage application access for users. Once registered, users can set up their passwords and update their personal profiles via Technology Manager.