Fannie Mae STAR Program

The Fannie Mae Servicer Total Achievement and Rewards™ (STAR™) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Recent News

  • The STAR Performance Scorecard White Paper is Now Digital

    On Sept. 8, the STAR Team announced the rollout of the new STAR Performance Scorecard White Paper digital platform. This updated, mobile-friendly version has the same reliable content, but in a dynamic new format with a search feature that allows you to find topics easily, and print sections of your choosing.

The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to: 

  • Align servicer performance with Fannie Mae’s goals.
  • Provide a consistent methodology for measuring servicer performance.
  • Reduce Fannie Mae’s credit losses by setting targets/expectations.
  • Understand and communicate leading practices across the servicing community.
  • Identify and recognize our highest performing servicers.

STAR Resources

Access STAR Operational Assessments

  • Fannie Mae Connect

    Fannie Mae Connect provides Servicer Total Achievement and Rewards (STAR) servicers online access to Operational Assessments and a document management utility. Servicers can also access a dynamic version of their STAR Performance Scorecard, which is based on their STAR Program participation level.