Fannie Mae Announces STAR Program Results for First Half of 2013
The STAR Program provides clear expectations and specific, consistent measurements for overall performance, customer service, and foreclosure prevention efforts. The program evaluates servicers across key operational and performance areas relative to their peers, and acknowledges their achievement through STAR designations, with a 5-star rating signifying the highest level of achievement. The ratings for servicers receiving three or more stars are announced each year.
Servicer Capability Model for Operational Assessments
Credit Performance Scorecard
Fannie Mae's Servicing Management Portal provides STAR servicers online access to Operational Assessments and a document management utility. Planned enhancements include the ability to access STAR Performance Scorecards.