Fannie Mae STAR Program

The Fannie Mae Servicer Total Achievement and Rewards™ (STAR™) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Recent News

  • Access the STAR Performance Scorecard Report in Fannie Mae Connect

    On Oct. 3, the STAR Performance Scorecard Report was migrated from the Servicing Management Portal to Fannie Mae Connect. The transition of reports is part of a larger effort to centralize reporting, and to retire the Service Management Portal on Nov. 30. Contact your Customer Delivery Team or STAR Team with questions.

The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to: 

  • Align servicer performance with Fannie Mae’s goals.
  • Provide a consistent methodology for measuring servicer performance.
  • Reduce Fannie Mae’s credit losses by setting targets/expectations.
  • Understand and communicate leading practices across the servicing community.
  • Identify and recognize our highest performing servicers.

STAR Resources

Access STAR Operational Assessments

  • Fannie Mae Connect

    Fannie Mae Connect provides Servicer Total Achievement and Rewards (STAR) servicers online access to Operational Assessments and a document management utility. Servicers can also access a dynamic version of their STAR Performance Scorecard, which is based on their STAR Program participation level.