On Oct. 3, the STAR Performance Scorecard Report was migrated from the Servicing Management Portal to Fannie Mae Connect. The transition of reports is part of a larger effort to centralize reporting, and to retire the Service Management Portal on Nov. 30. Contact your Customer Delivery Team or STAR Team with questions.
The STAR Program provides clear expectations and specific, consistent measurements for overall performance, customer service, and foreclosure prevention efforts. The program evaluates servicers across key operational and performance areas relative to their peers, and acknowledges their achievement through STAR designations, with a 5-star rating signifying the highest level of achievement. The ratings for servicers receiving three or more stars are announced each year.
Servicer Capability Model for Operational Assessments
Credit Performance Scorecard
Fannie Mae's Servicing Management Portal provides STAR servicers online access to Operational Assessments and a document management utility. Servicers can also access a dynamic version of their STAR Performance Scorecard, which is based on their STAR Program participation level.