Fannie Mae STAR Program

The Fannie Mae Servicer Total Achievement and Rewards™ (STAR™) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Recent News

The STAR Team recently updated three documents on the STAR webpage for 2019:

  • STAR Performance Scorecard White Paper (2019)
  • STAR Reference Guide (2019)
  • Successfully Managing the Selling and Servicing Compliance and Performance Review

The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to: 

  • Align servicer performance with Fannie Mae’s goals.
  • Provide a consistent methodology for measuring servicer performance.
  • Reduce Fannie Mae’s credit losses by setting targets/expectations.
  • Understand and communicate leading practices across the servicing community.
  • Identify and recognize our highest performing servicers.

STAR Resources

Access STAR Operational Assessments

  • Fannie Mae Connect

    Fannie Mae Connect provides Servicer Total Achievement and Rewards (STAR) servicers online access to Operational Assessments and a document management utility. Servicers can also access a dynamic version of their STAR Performance Scorecard, which is based on their STAR Program participation level.