On July 24, the STAR Team announced the rollout of the new STAR Reference Guide digital platform. This updated, mobile-friendly version has the same reliable content, but in a new dynamic format with a search feature that allows you to find topics easily and print sections of your choosing.
The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to:
Fannie Mae Connect provides Servicer Total Achievement and Rewards (STAR) servicers online access to Operational Assessments and a document management utility. Servicers can also access a dynamic version of their STAR Performance Scorecard, which is based on their STAR Program participation level.