Fannie Mae STAR Program

The Fannie Mae Servicer Total Achievement and Rewards™ (STAR™) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Recent News

  • The STAR Reference Guide is Now Digital

    On July 24, the STAR Team announced the rollout of the new STAR Reference Guide digital platform. This updated, mobile-friendly version has the same reliable content, but in a new dynamic format with a search feature that allows you to find topics easily and print sections of your choosing.

The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to: 

  • Align servicer performance with Fannie Mae’s goals.
  • Provide a consistent methodology for measuring servicer performance.
  • Reduce Fannie Mae’s credit losses by setting targets/expectations.
  • Understand and communicate leading practices across the servicing community.
  • Identify and recognize our highest performing servicers.

STAR Resources

Access STAR Operational Assessments

  • Fannie Mae Connect

    Fannie Mae Connect provides Servicer Total Achievement and Rewards (STAR) servicers online access to Operational Assessments and a document management utility. Servicers can also access a dynamic version of their STAR Performance Scorecard, which is based on their STAR Program participation level.