Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Watch Jenise describe the July Servicing Guide Update.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

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What's New

  • Evaluate the Effectiveness of Your Processes and Controls with the New Servicer Self-Assessment new

    As a component of Simplifying Servicing, we're offering the Servicer Self-Assessment -- designed to help Fannie Mae servicers improve processes and procedures in key servicing areas.

  • Servicing Guide Updates new

    This update simplifies servicing by providing preservation procedures for properties that secure delinquent loans; clarifying inspection requirements for delinquent loans; adding and updating repair descriptions and reimbursement limits for preservation work; allowing electronic signatures on inspection reports; providing photo examples of properly completed preservation work; and more.

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Spanish Resources

Find resources to support your Spanish speaking customers—all in one place.

Servicer Performance & Incentives

Learn more about our Servicer Total Achievement and Rewards (STAR) Program.