We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Watch Jenise describe the April Servicing Guide Update.

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Delegation of Authority

Technology Applications & Tools

See Technology Solutions tab for full list.

Lender Announcements & Letters

Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

Other Resources

Servicer Performance & Incentives

Learn more about our Servicer Total Achievement and Rewards (STAR) Program.

What's New

  • AMN May Release Notes Now Available new

    Includes changes, scheduled for May 20, in support of HomeSaver Solutions Network (HSSN) support of flex modification functionality and short sale and mortgage release (deed in lieu) general upates.

  • Check out Loss Mitigation Overview for Servicers eLearning updated

    This course explains a four step process to manage loss mitigation. Updated with the current Loan Workout Hierarchy and resources to help you get the best possible outcome for your borrower and Fannie Mae.

  • LoanSphere Invoicing enhancements new

    Effective April 30, LoanSphere Invoicing will feature new line item mapping capabilities, auto-population of referral date for foreclosure attorney fee, PSR updates, and more.

Frequently Asked Questions

Fannie Mae Changes to Investor Reporting

All servicers are reminded of the temporary moratorium on post-delivery servicing transfers with effective dates in February and March 2017. Concurrent servicing transfers are not affected.

Investor Reporting

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