Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Access Fannie Mae’s servicing requirements using the links below or go to

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What's New

  • Quality Assurance System Updates Weekend of July 23

    The updates, which respond to user feedback, will streamline and improve the usability of the "Missing/Defective Document Request" report.

  • Servicing Guide Updates

    This update contains policy changes related to post-foreclosure bankruptcies, short sale offer acknowledgement, and pooled from portfolio (PFP) mortgage loans.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting


Reports are now available through Fannie Mae Connect.