Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Watch Bill describe the September Servicing Guide Update.

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Delegation of Authority

Technology Applications & Tools

See Technology Solutions tab for full list.

Lender Announcements & Letters

Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

Other Resources

What's New

  • Updated HSSN Job Aids Now Available new

    These updated job aids reflect changes made in Asset Management Network Release 22.0 which includes an update on uploading large PDF files and reminders about the Servicer Evaluation Date field. The job aids also include updated screen captures and additional campaign codes.

  • ACH Direct Deposit FAQs and Form Updates new

    ACH (Direct Deposit) is a fast and easy way to receive your invoice payment. We updated the Form and the FAQs.

Frequently Asked Questions

Investor Reporting

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Fees

Reports are now available through Fannie Mae Connect.