Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • Tell Us How We're Doing new

    We want to hear from you! Your feedback is critical in helping us continue to support your business objectives and make it easier to do business with Fannie Mae.

  • Learn More About Future Changes to Investor Reporting new

    A customer transition guide, reports specifications for new reports, and updated FAQs are now available on the Future Changes to Investor Reporting website.

  • Announcement SVC-2015-09

    This update contains policy changes related to custodial document reconciliation requirements, updates to the Investor Reporting Manual, the extension of Fannie Mae HAMP and 2MP programs, the elimination of Fannie Mae Streamlined Modification expiration dates, updates to the Allowable Bankruptcy Attorney Fees Exhibit, and miscellaneous revisions, as well as clarifications to HAMP “Pay for Performance” Notice requirements.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting