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Watch Bill describe the October Servicing Guide Update.

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What's New

  • Servicing Guide Updates new

    This update contains policy changes related to remitting duplicate MI premium refunds, protecting property interest after a foreclosure sale, clarification of non-recoverable expenses related to reinstatements and payoffs, Form 190 updates, and servicing eMortgages.

  • New Top Trending Questions

    When should I cancel hazard insurance once a property goes to foreclosure sale? See the Trending Questions page for this answer and more.

Frequently Asked Questions

Investor Reporting

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.


Reports are now available through Fannie Mae Connect.