Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • Announcement SVC-2015-06

    This Announcement provides notification of policy changes related to processing additional principal payments for delinquent mortgage loans, accepting funds from Hardest-Hit Fund (HHF) Programs and Housing Finance Agencies (HFAs), and for accepting a partial reinstatement during foreclosure.

  • Announcement SVC-2015-05

    This update contains policy changes to the Office of Foreign Assets Control (OFAC) Specialty Designated Nationals (SDN) List requirements, changes to title defect reporting, and clarifications for obtaining the increased Mortgage Release borrower relocation incentive. This update also incorporates policy changes previously communicated in SVC-2015-04 and LL-2015-01.

  • Servicing Notice

    This Notice provides notification of the new Fannie Mae Standard Modification Interest Rate required for all Fannie Mae conventional mortgage loan modifications, excluding Fannie Mae HAMP Modifications.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting