Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • We Want Your Opinion new

    The redesign of the Servicing Guide launched in November of 2014. Let us know what you think by taking our survey.

  • Announcement RVS-2015-01 new

    This Announcement updates policy requirements for submitting REOgrams. Additionally, this Announcement clarifies the servicer’s responsibilities regarding Home Keeper mortgage loans with respect to the hazard insurance and for home equity conversion mortgages (HECMs).

  • Announcement SVC-2015-04 new

    This update contains policy changes related to the use of multiple custodial accounts, property (hazard) and flood insurance losses, delinquency status code hierarchy and definitions, reimbursing Fannie Mae for a cancelled mortgage loan modification, Fannie Mae Standard and Streamlined Modifications, notifying Fannie Mae of changes to a servicer’s organization, and the new Non-Routine Litigation Form (Form 20).

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program updated

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting