Servicing

We offer information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Watch Bill describe the January Servicing Guide Update.

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Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

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Learn more about our Servicer Total Achievement and Rewards (STAR) Program.

What's New

  • Servicing Guide Updates new

    This update contains policy changes related to updates to the Investor Reporting requirements, retirement of the Fannie Mae Non-Eligible List, and a miscellaneous revision.

  • Changes to Investor Reporting – Take Charge of your Feb. 1 Transition new

    Have you visited the Fannie Mae Changes to Reporting page recently? Several documents were updated with new information including Process Requirements, Detailed Scenarios, FAQs, and more to support your transition. For details about the changes that must be implemented by servicers as of Feb. 1, 2017, see the Release Notes. Review archived webinar materials under the Webinars section of the page, and don’t forget live webinars are still open through January.

Frequently Asked Questions

Fannie Mae Changes to Investor Reporting

All servicers are reminded of the temporary moratorium on post-delivery servicing transfers with effective dates in February and March 2017. Concurrent servicing transfers are not affected.

Investor Reporting

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