Access the Guide via AllRegs or the PDF versions below.
Fannie Mae requirements and procedures for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent). Provides tools and resources for servicers to use for early intervention with the borrower and if applicable, workout options to avoid foreclosure proceedings.
In response to user feedback, we have redesigned the Servicing page to provide you a faster and easier way to access content. Resources on the page were consolidated into simpler sections and are now organized under clear and logical headings that align with the terms used in the Servicing Guide. We appreciate your continued feedback on the site.
As a reminder, Fannie Mae lenders are required to submit their audited financial statements and Form 582 Lender Record Information and Certification within 90 days of their fiscal year-end. For lenders that ended their fiscal year on Dec. 31, the required submissions are due by March 31.
The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.