Servicing

Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Delegation of Authority

Technology Applications & Tools

See Technology Solutions tab for full list.

Lender Announcements & Letters

Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

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What's New

  • Excess Attorney Fee Request Guidelines Updates new

    Updated version of the AAA matrices for each state/jurisdiction are now available on the Excess Attorney Fee Guidelines page.

  • Mortgage Insurance Updates new

    This lender letter provides you with specific information about changes to the MassHousing Mortgage Insurance Fund requirements as well as updates to the Approved Mortgage Insurers and Related Identifiers and Approved Mortgage Insurance Forms lists.

  • Updates to LoanSphere Invoicing new

    Updates were made to the LoanSphere Invoicing system on July 17, 2016. The release note illustrates how to read the line level comments and how to attach an invoice when submitting a claim for expense reimbursement in the system.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting

Fees

Reports are now available through Fannie Mae Connect.