Servicing

Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Related Links

Delegation of Authority

Technology Applications & Tools

Lender Announcements & Letters

Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • Servicing Notice new

    Provides notification of the new Fannie Mae Standard Modification Interest Rate required for all Fannie Mae conventional mortgage loan modifications, excluding Fannie Mae HAMP Modifications.

  • Tell Us How We're Doing

    We want to hear from you! Your feedback is critical in helping us continue to support your business objectives and make it easier to do business with Fannie Mae.

  • Learn More About Future Changes to Investor Reporting

    A customer transition guide, reports specifications for new reports, and updated FAQs are now available on the Future Changes to Investor Reporting website.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting

Fees