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Watch Bill describe the September Servicing Guide Update.

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What's New

  • ACH Direct Deposit FAQs and Form Updates new

    ACH (Direct Deposit) is a fast and easy way to receive your invoice payment. We updated the Form and the FAQs.

  • Servicing Guide Updates

    This update contains policy changes related to the Foreclosure Time Frames and Compensatory Fee Allowable Delays Exhibit, Mortgage Insurer Delegations for Workout Options, and Form 3179 and Form 181 Loan Modification Agreement Instructions.

Frequently Asked Questions

Investor Reporting

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.


Reports are now available through Fannie Mae Connect.