Servicing

Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Servicing Guide

Access Fannie Mae’s servicing requirements using the links below or go to AllRegs.com.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Other Resources

What's New

  • Announcement SVC-2015-08 new

    This Announcement updates policy requirements related to the seller/servicer’s net worth and liquidity and subservicing and outsource vendor requirements.

  • Announcement SVC-2015-07 new

    This Announcement contains policy changes related to performing property inspections for abandoned properties, MI premium expense reimbursement, updates to the Investor Reporting Manual, miscellaneous revisions, and includes an update to the effective date for the policy changes described in LL-2014-06: Advance Notification of Future Changes to Investor Reporting Requirements.

  • Servicing Notice

    Provides notification of the new Fannie Mae Standard Modification Interest Rate required for all Fannie Mae conventional mortgage loan modifications, excluding Fannie Mae HAMP Modifications.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Investor Reporting

Fees