Servicing

Access information and resources related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.

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Help & Training

Related Links

Technology Applications & Tools

Lender Announcements & Letters

Servicing Guide

Access the Guide via AllRegs or the PDF versions below.

Guide Forms & Legal Docs

Borrower Solutions & Default Management

  • Delinquency/Default Prevention & Management

    Fannie Mae requirements, procedures, and documents for servicing mortgage loans from the time the mortgage loan becomes delinquent or default is deemed to be reasonably foreseeable (imminent) through the default management process. Provides tools and resources for servicers to use for: early intervention with the borrower, workout options to avoid foreclosure proceedings, and if necessary, managing default-related legal services.

Investor Reporting

Notifications

  • Cash Remittance System Upcoming April Release new

    Provides details for the upcoming Cash Remittance System release, effective Monday April 21, 2014.

  • Announcement SVC-2014-05

    Fannie Mae is updating the modification terms for mortgage loans with pre-modified mark-to-market LTV ratios less than 80%. It supersedes and replaces SVC-2013-28, Fannie Mae Standard Modification and Streamlined Modification Updates, in its entirety. This Announcement also updates requirements related to the Evaluation Notice, solicitation letter, and Trial Period Plan.

  • Servicing Notice

    Effective May 1, 2014, Fannie Mae will begin issuing warning letters and assessing compensatory fees for late and inaccurate reporting.

Frequently Asked Questions

Servicer Performance & Incentives

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

Other Resources