Servicing Management Portal

Fannie Mae's new Servicing Management Portal technology application provides users with the ability to view key reports, stay up to date on news and announcements, and utilize a new document management utility.

Manage My Account

If account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator.

Reset My Password

Users: Update Password/Profile

Admins: Manage Applications/Users

Related Applications

New Users: How to Register Round Icon

  • To register, contact your company's Technology Manager administrator. Only admins have the ability to set up and manage application access for users. Once registered, you can set up your password and update your personal profile via Technology Manager. Learn More

Help & Training

Learn More About STAR Program

  • Fannie Mae STAR Program

    The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.

What's New

  • Access the STAR Performance Scorecard Report in Fannie Mae Connect

    On Oct. 3, the STAR Performance Scorecard Report was migrated from the Servicing Management Portal to Fannie Mae Connect. The transition of reports is part of a larger effort to centralize reporting, and to retire the Service Management Portal on Nov. 30. Contact your Customer Delivery Team or STAR Team with questions.

Release Notes

User Help

Have a question? Access the page below to contact the Technology Support Center for help.

Technology Terms & Conditions