The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.
The Servicing Management Portal will support the STAR Operational Assessment process by facilitating distribution of documents and reports between Fannie Mae and servicers.
Note: If your account is locked or deactivated, contact your Technology Manager or PAM administrator.
Every day, 24 hours a day. Note that system upgrades or enhancements may impact availability. Watch for postings for exceptions.