If account is locked or deactivated or you forgot your user ID, contact your Technology Manager administrator.
The Fannie Mae Servicer Total Achievement and Rewards (STAR) Program supports the industry by establishing a transparent and formal framework to recognize our servicing partners for their competency, capacity, and overall performance.
The Servicing Management Portal (SMP) will be unavailable from approximately 6 a.m. ET Saturday, Aug. 29, 2015, through 7 a.m. ET on Monday, Aug. 31, 2015, to implement SMP Version 2.2.
Every day, 24 hours a day. Note that system upgrades or enhancements may impact availability. Watch for postings for exceptions.