Servicer Expense Reimbursement

LoanSphere Invoicing (formerly Black Knight Invoice Management tool) allows Fannie Mae servicers to submit qualified expenses associated with Fannie Mae loans for reimbursement.

See Availability

Related Applications

New Users: How to Register

To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.

Help and Training


On June 1, 2015, Fannie Mae launched the Inquiry Response Tool portal to improve our ability to respond and track inquiries related to expense reimbursement claims.

Policy Guidelines

Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.

What's New

  • IRT Enhancements Coming May 23

    The Inquiry Reponse Tool (IRT) will be updated May 23 to include increased character limits, an update to the bulk upload process, and email notification changes.

  • Do Not Use HECM Line Items for Conventional Reimbursement Claims

    You may have noticed 22 line items in LoanSphere Invoicing are for expenses related to Reverse Mortgage loans. Those line items should not be used for conventional loan expenses. The Reverse Mortgage line items can be easily differentiated from the standard expense line items because the subcategory includes the prefix of “HECM.

Release Notes

Claim Status

After submitting your claim, you can check your claim status at any time in the "Status" section of the application. See the link below for definitions.

Direct Deposit Resources