To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.
On June 1, 2015, Fannie Mae launched the Inquiry Response Tool portal to improve our ability to respond and track inquiries related to expense reimbursement claims.
Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.
The Servicer Expense Reimbursement Job Aid has been updated and posted to the business portal. This Job Aid provides operational instructions based on servicing policies.
Updates to the reference document for all LoanSphere Invoicing expense categories and subcategories has been posted.
After submitting your claim, you can check your claim status at any time in the "Status" section of the application. See the link below for definitions.