To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.
On June 1, 2015, Fannie Mae launched the Inquiry Response Tool portal to improve our ability to respond and track inquiries related to expense reimbursement claims.
The Post Payment Documentation Request portal allows servicers to upload requested documentation on paid expense reimbursements, particularly in circumstances where potential financial harm has been identified.
You no longer need to attach supporting documentation when you submit a claim. With new automation, many claims will be auto-approved. Documentation only needed upon request. HECM loans are excluded.
Click on the links below for upcoming changes, new implementations, and reminders on LoanSphere line items, best practices, and other submission processes.
Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.
The Claims Packaging Tool (CPT) allows servicers to acknowledge and download claim packages.