Servicer Expense Reimbursement

LoanSphere Invoicing (formerly Black Knight Invoice Management tool) allows Fannie Mae servicers to submit qualified expenses associated with Fannie Mae loans for reimbursement.

See Availability

Related Applications

New Users: How to Register

To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.

Help and Training

Claim Status

After submitting your claim, you can check your claim status at any time in the "Status" section of the application. See the link below for definitions.

Policy Guidelines

Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.

Direct Deposit Resources

What's New

  • Do Not Use HECM Line Items for Conventional Reimbursement Claims

    You may have noticed 22 line items in LoanSphere Invoicing are for expenses related to Reverse Mortgage loans. Those line items should not be used for conventional loan expenses. The Reverse Mortgage line items can be easily differentiated from the standard expense line items because the subcategory includes the prefix of “HECM.

  • Updated Servicer Expense Reimbursement Job Aid

    This job aid provides operational instructions based on servicing policies. Servicers are expected to review and comply with the information outlined in the job aid.

Release Notes


On June 1, 2015, Fannie Mae launched the Inquiry Response Tool (IRT) portal to improve our ability to respond and track inquiries related to expense reimbursement claims.