Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.
Updated to reflect upcoming outages, including that the Asset Management Network, Loss Mitigation Valuation portal, and SMDU will be unavailable Saturday, March 19.
The Servicer Expense Reimbursement Job Aid has been updated. This Job Aid provides some operational instructions based on servicing policies.
To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.
On June 1, 2015, Fannie Mae launched the Inquiry Response Tool (IRT) portal to improve our ability to respond and track inquiries related to expense reimbursement claims.