To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.
On June 1, 2015, Fannie Mae launched the Inquiry Response Tool portal to improve our ability to respond and track inquiries related to expense reimbursement claims.
Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.
The Inquiry Reponse Tool (IRT) will be updated May 23 to include increased character limits, an update to the bulk upload process, and email notification changes.
You may have noticed 22 line items in LoanSphere Invoicing are for expenses related to Reverse Mortgage loans. Those line items should not be used for conventional loan expenses. The Reverse Mortgage line items can be easily differentiated from the standard expense line items because the subcategory includes the prefix of “HECM.
After submitting your claim, you can check your claim status at any time in the "Status" section of the application. See the link below for definitions.