Servicer Expense Reimbursement

LoanSphere Invoicing™ (formerly Black Knight Invoice Management tool) allows Fannie Mae servicers to submit qualified expenses associated with Fannie Mae loans for reimbursement.

See Availability

Related Applications

New Users: How to Register

To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.

Help and Training

Frequently Asked Questions

Questions?

On June 1, 2015, Fannie Mae launched the Inquiry Response Tool portal to improve our ability to respond and track inquiries related to expense reimbursement claims.

Post Payment Documentation Request Portal

The Post Payment Documentation Request portal allows servicers to upload requested documentation on paid expense reimbursements, particularly in circumstances where potential financial harm has been identified.

What's New

  • Recap of system enhancements

    We’ve heard you! Over the last year, our claims processing, post-payment, and inquiry response applications have been updated with new features and enhancements to simplify expense reimbursement.

Reimbursement Updates

Click on the links below for upcoming changes, new implementations, and reminders on LoanSphere line items, best practices, and other submission processes.

Release Notes

Direct Deposit Resources

Policy Guidelines

Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.

Reverse Mortgage Servicer Resources

The Claims Packaging Tool (CPT) allows servicers to acknowledge and download claim packages.