To set up a new account, email Black Knight Financial Services (BKFS) using the link below. BKFS will contact you with next steps.
On June 1, 2015, Fannie Mae launched the Inquiry Response Tool portal to improve our ability to respond and track inquiries related to expense reimbursement claims.
Servicers are responsible for being up to date on policies before submitting requests for reimbursement of expenses. For additional guidelines regarding expenses, refer to the Fannie Mae Servicing Guide.
Effective April 30, LoanSphere Invoicing will feature new line item mapping capabilities, auto-population of referral date for foreclosure attorney fee, PSR updates, and more.
Updated topics include claim status, property preservation, required documentation, attorney fees and legal costs, property inspections, and changes to line items.
After submitting your claim, you can check your claim status at any time in the "Status" section of the application. See the link below for definitions.