Profile Access Manager

Profile Access Manager for Administrators is used by non-lenders who may have 15 or more employees. Profile Access Manager allows an authorized person in an organization to create and manage user-level access to selected technology applications.

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Technology Manager Replaces Profile Access Manager for Administrators and End Users
Technology Manager replaced Profile Access Manager as the tool to update Fannie Mae technology user information. In early 2011, Technology Manager added administrator functionality that replaced Profile Access Manager for Administrators, allowing customers to manage their access to Fannie Mae technology with capabilities and controls not available today. This initial administrator release applies only to lenders and will be available to non-lenders in a later release. Non-lenders should continue to follow PAM for Administrators procedures.

First-Time Users

Title Description
Software Subscription Form/Agreement updated Submit this form if this is the first Fannie Mae technology application for which your organization has registered. If your organization has already completed this form, you do not need to complete it again.

Order Forms

Title Description
HCO Order Form Complete this form if this is your first time registering for Home Counselor Online (HCO) or to update your company's information or remove access to HCO for your organization.
PAM Order Form Complete this order form to set up your company with Profile Access Manager for Administrators.

Registration Forms

Title Description
DO User Registration Form Use this form to add, modify, or delete a user's access to Desktop Originator (DO).
HCO User Registration Form Complete this form if this is your first time registering for Home Counselor Online (HCO) or to add a new employee, or to change or delete existing user(s) access to HCO.
Online Billing/Desktop Reporting User Registration Form Complete this form to become an approved user of the Online Billing Service or to add, delete, or modify users.
PAM Administrator User Registration Form Complete this form for each user in your company who you would like to designate as an Admin for Profile Access Manager.

Account Updates

Title Description
Customer Change Request Form Use this form to change your company name or contact information.
DO Lender/Originator Relationship Form Use this form to add lender and/or originator relationships.