Profile Access Manager

Profile Access Manager for Administrators is used by non-lenders who may have 15 or more employees. Profile Access Manager allows an authorized person in an organization to create and manage user-level access to selected technology applications.

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Password Management

Help & Training

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A New Way for Application Users to Access Help Exclamation Point

The Help Center available within our Fannie Mae applications has been retired and replaced by our new Technology Support page. This new page describes how to contact us via phone or web chat, and includes a link to search for help online. We hope this will make it easier for you to seek assistance or information regarding your Fannie Mae technology application(s).

First-Time Users

Title Description
Software Subscription Form/Agreement Submit this form if this is the first Fannie Mae technology application for which your organization has registered. If your organization has already completed this form, you do not need to complete it again.

Order Forms

Title Description
HCO Order Form Complete this form if this is your first time registering for Home Counselor Online (HCO) or to update your company's information or remove access to HCO for your organization.
PAM Order Form Complete this order form to set up your company with Profile Access Manager for Administrators.

Registration Forms

Title Description
DO User Registration Form Use this form to add, modify, or delete a user's access to Desktop Originator (DO).
HCO User Registration Form Complete this form if this is your first time registering for Home Counselor Online (HCO) or to add a new employee, or to change or delete existing user(s) access to HCO.
Online Billing User Registration Form Complete this form to become an approved user of the Online Billing Service or to add, delete, or modify users.
PAM Administrator User Registration Form Complete this form for each user in your company who you would like to designate as an Admin for Profile Access Manager.

Account Updates

Title Description
Customer Change Request Form Use this form to change your company name or contact information.
DO Lender/Originator Relationship Form Use this form to add lender and/or originator relationships.