A New Way for Application Users to Access Help
The Help Center available within our Fannie Mae applications has been retired and replaced by our new Technology Support page. This new page describes how to contact us via phone or web chat, and includes a link to search for help online. We hope this will make it easier for you to seek assistance or information regarding your Fannie Mae technology application(s).
Welcome to the New Loan Delivery Application!
As of Feb. 1, 2016, lenders must use the new Loan Delivery application for all deliveries to Fannie Mae. The old Loan Delivery application remains available for a period of time only to access archived data. ULDD Reminder: As of April 1, 2016, edits that are associated with the ULDD Phase 2 data switch to warning in Loan Delivery; these edits will turn Fatal as of the mandate (June 27, 2016). Certain other edits will also turn to Fatal effective Friday, April 1, 2016. Reference the Business Rules Dictionary for a list of these edits.
Learn how Loan Delivery can help your business.
As of June 27, 2016, the Uniform Loan Delivery Dataset (ULDD) Phase 2 edits will switch from Warning to Fatal severity; new Warning edits will also be introduced.
Have a question? Access the page below to contact the Customer Contact Center for help.