Home Counselor Online

Home Counselor Online™ (HCO®) is a web-based means of bringing housing professionals (counselors, lenders, and mortgage brokers) together to help consumers prepare for, apply for, and receive home loans – as well as provide the post-purchase support necessary to remain successful homeowners.

Manage My Account

If account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator.

Reset My Password

Users: Update Password/Profile

Admins: Manage Users

See Availability

Home Counselor Online may be unavailable from 9:30 p.m. to 11 p.m. ET Sunday, January 27th, due to planned system maintenance.

Related Links

Related Applications

New Users: How to Register Round Icon

  • To register, complete the Order Form below. If this is the first Fannie Mae technology application for which your organization has registered, you must also complete the Software Subscription Agreement. If your organization has already completed this form, you do not need to complete it again. Once registered, you can set up your password and update your personal profile via Technology Manager. HCO Order Form Software Subscription Form/Agreement

Help & Training

More on HCO's NFMC Feature

Technology Terms & Conditions

What's New

  • Watch the HCO User Migration session

    To provide you with a better experience, we will be migrating HCO users later this year to Launchpad, the new dynamic client management system being developed by the Housing Partnership Network (HPN) and CoreSphere. Once the migration is complete, we will retire HCO. For more information, watch a recording of the July 9 informational session.

Frequently Asked Questions

Release Notes

User Help

Have a question? Access the page below to contact the Technology Support Center for help.

Recorded Tutorials