Home Counselor Online

Home Counselor Online™ (HCO®) is a web-based means of bringing housing professionals (counselors, lenders, and mortgage brokers) together to help consumers prepare for, apply for, and receive home loans – as well as provide the post-purchase support necessary to remain successful homeowners.

Manage My Account

If account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator.

Reset My Password

Users: Update Password/Profile

Admins: Manage Users


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Related Links

Related Applications

New Users: How to Register Round Icon

  • To register, complete the Order Form below. If this is the first Fannie Mae technology application for which your organization has registered, you must also complete the Software Subscription Agreement. If your organization has already completed this form, you do not need to complete it again. Once registered, you can set up your password and update your personal profile via Technology Manager. HCO Order Form Software Subscription Form/Agreement

Help & Training

More on HCO's NFMC Feature

Technology Terms & Conditions

What's New

  • Transitioning to your new Client Management System

    We are encouraging all agencies to begin their transition to their new client management systems. If you plan to transition to Launchpad, you can learn more about the proposed steps here.

  • HCO is retiring in October of this year

    HCO will be retiring as of October 31, 2019, and all agencies should take the necessary steps to remove their data and migrate to a new system in advance of HCO's retirement date. For more information, check out the recently updated FAQs.

Frequently Asked Questions

Release Notes

User Help

Have a question? Access the page below to contact the Technology Support Center for help.

Recorded Tutorials