Home Counselor Online

Home Counselor Online™ (HCO®) is a web-based means of bringing housing professionals (counselors, lenders, and mortgage brokers) together to help consumers prepare for, apply for, and receive home loans – as well as provide the post-purchase support necessary to remain successful homeowners.

Manage My Account

If account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator.

Reset My Password

Users: Update Password/Profile

Admins: Manage Users


Upcoming Outage

Related Links

Related Applications

Alert HCO retiring soon

HCO will be retiring as of October 31, 2019, and all agencies should take the necessary steps to remove their data and migrate to a new system in advance of HCO's retirement date. For more information, check out What's New and the recently updated FAQs.

Help & Training

More on HCO's NFMC Feature

Technology Terms & Conditions

What's New

  • HCO Data Extract Tool Webinar

    Watch the detailed steps on how to extract your data from HCO here. Note: webinar content will begin a few minutes in.

  • Transitioning to your new Client Management System

    We are encouraging all agencies to begin their transition to their new client management systems. If you plan to transition to Launchpad, you can learn more about the proposed steps here.

Frequently Asked Questions

User Help

Have a question? Access the page below to contact the Technology Support Center for help.

Recorded Tutorials

Release Notes