If account is locked or deactivated or you forgot your user ID, contact your Technology Manager administrator.
HomeSaver Solutions Network (HSSN)
HSSN allows servicers to submit Fannie Mae loss mitigation workout cases via the Internet, as well as report delinquencies each month via Delinquency Reporting. The use of the Loss Mitigation module is required for submitting workout cases to Fannie Mae.
REO Notifications allow loan servicers and REO vendors to submit and report on activities related to the foreclosure and disposition of REO properties.
Updated to reflect upcoming outages, including that the Loss Mitigation Valuation portal will be unavailable from 6 p.m. to 10 p.m. ET Friday May, 6, and SMDU will be unavailable all day Saturday, May 21.
In conjunction with LL-2016-02: Fannie Mae Principal Reduction Modification, a new job aid, Processing a Fannie Mae Principal Reduction Modification, is available to assist servicers with the handling of the HSSN cases for each of the modified loans.
This job aid provides operational instructions based on servicing policies. Servicers are expected to review and comply with the information outlined in the job aid.
Monday through Saturday from 8 a.m. to 10 p.m. ET. Note that system upgrades or enhancements may impact availability. Watch for postings of exceptions.
Servicers can use this tool to change and manage multiple loans at one time and to access Freddie Mac's Imminent Default Indicator (IDI), which is a statistical model that predicts the likelihood of a loan at risk of becoming seriously delinquent or that default is imminent.