HomeSaver Solutions Network (HSSN)
HSSN allows servicers to submit Fannie Mae loss mitigation workout cases via the Internet, as well as report delinquencies each month via Delinquency Reporting. The use of the Loss Mitigation module is required for submitting workout cases to Fannie Mae.
REO Notifications allow loan servicers and REO vendors to submit and report on activities related to the foreclosure and disposition of REO properties.
Servicers should submit expense reimbursement requests via this link. Vendors may continue to use AMN.
Servicers can use this tool to change and manage multiple loans at one time and to access Freddie Mac's Imminent Default Indicator (IDI), which is a statistical model that predicts the likelihood of a loan at risk of becoming seriously delinquent or that default is imminent.
The Servicer Expense Reimbursement Job Aid has been updated and posted to the business portal. This Job Aid provides operational instructions based on servicing policies.
Have a question? Access the page below to contact the Customer Contact Center for help.