If account is locked or deactivated or you forgot your user ID, contact your Technology Manager administrator.
HomeSaver Solutions Network (HSSN)
HSSN allows servicers to submit Fannie Mae loss mitigation workout cases via the Internet, as well as report delinquencies each month via Delinquency Reporting. The use of the Loss Mitigation module is required for submitting workout cases to Fannie Mae.
REO Notifications allow loan servicers and REO vendors to submit and report on activities related to the foreclosure and disposition of REO properties.
The Servicer Expense Reimbursement Job Aid has been updated. This Job Aid provides some operational instructions based on servicing policies.
Fannie Mae Expense Reimbursement will be consolidating the available expense reimbursement claim line item categories and subcategories in the Black Knight Financial Services LoanSphere Invoicing Application in Q1 2016.
Updated to reflect upcoming outages, including that SMDU will be unavailable 10 p.m. ET Friday, Oct. 2 to 5 p.m. ET Sunday, Oct. 4.
Monday through Saturday from 8 a.m. to 10 p.m. ET. Note that system upgrades or enhancements may impact availability. Watch for postings of exceptions.
Servicers can use this tool to change and manage multiple loans at one time and to access Freddie Mac's Imminent Default Indicator (IDI), which is a statistical model that predicts the likelihood of a loan at risk of becoming seriously delinquent or that default is imminent.