Due to maintenance, SMDU Case Management functionality will be unavailable from 4 p.m. ET Saturday, January 25th to 7 a.m. on Monday, January 27th.
HomeSaver Solutions Network (HSSN)
HSSN allows servicers to submit Fannie Mae loss mitigation workout cases via the Internet, as well as report delinquencies each month via Delinquency Reporting. The use of the Loss Mitigation module is required for submitting workout cases to Fannie Mae.
REO Notifications allow loan servicers and REO vendors to submit and report on activities related to the foreclosure and disposition of REO properties.
Servicers should submit expense reimbursement requests via this link. Vendors may continue to use AMN.
Have a question? Access the page below to contact the Technology Support Center for help.
Effective December 31, 2020, Fannie Mae will retire the loan workout reporting and related functionality in HomeSaver Solutions Network (HSSN). As a part of Simplifying Servicing, HSSN functionality is being transitioned to Fannie Mae’s Servicing Management Default Underwriter™ (SMDU), SMDU User Interface (UI), and SMDU Case Management for all workout reporting processes. We encourage servicers currently using HSSN to fully transition this activity to SMDU prior to December 31, 2020.