This course focuses on best practices for having that difficult conversation with a customer who may not be eligble for retention
solutions. Learn how to discuss the benefits of a graceful exit solution, such as short sale or Mortgage Release, with your
Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE
Call Flow & Script Training webinar, available 3 p.m. ET Wednesday, Sept. 7, and 11 a.m. ET Thursday, Sept. 8.
We are introducing two new resources to help you stay informed about changes to servicing policy. For a summary of key updates
in this Servicing Guide Announcement, view the video presented by Bill Cleary, Vice President of Single-Family Servicing Policy
& Solutions, or check out the Guide Update Presentation.
Need help discussing loss mitigation options with your customers? Our new HFI OnDemand course is designed to assist servicers
in their customer interactions by incorporating the KYOCC 7-Step Call Flow.