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New Day 1 Certainty eLearning
Three new elearning courses provide detailed information to help lenders take advantage of Day 1 Certainty offerings.
Interpreting the DU Underwriting Findings Report Courses
Learn how to interpret the DU Underwriting Findings Report with the updated Overview course and the new Real Life Scenarios follow up course. Both are available on the Originating & Underwriting Training page.
Know Your Options Customer CARE Call Flow & Script Training
Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 1 p.m. ET Thursday, Nov. 3, and 11 a.m. ET Friday, Nov. 4.
Stay Informed About Changes to Servicing Policy
We are introducing two new resources to help you stay informed about changes to servicing policy. For a summary of key updates in this Servicing Guide Announcement, view the video presented by Bill Cleary, Vice President of Single-Family Servicing Policy & Solutions, or check out the Guide Update Presentation.
Delinquency Counseling Policies Job Aid Now Available
Learn more about our delinquency counseling requirements, updates of which were announced in SVC-2016-05 on June 8, 2016.
Webinar: Introduction to Fannie Mae's Principal Reduction Modification
Join us May 18 at 11 a.m. ET or June 6 at 2:30 p.m. ET for an overview of the Principal Reduction Modification announced in Lender Letter LL-2016-02.
New Loan Delivery Application Live Webinars and eLearning Available
Learn more about what the new Loan Delivery application offers via live web seminars or eLearning (available for both Whole Loan and MBS delivery).
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