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Know Your Options Customer CARE Call Flow & Script Training
Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 3 p.m. ET Wednesday, Sept. 7, and 11 a.m. ET Thursday, Sept. 8.
Stay Informed About Changes to Servicing Policy
We are introducing two new resources to help you stay informed about changes to servicing policy. For a summary of key updates in this Servicing Guide Announcement, view the video presented by Bill Cleary, Vice President of Single-Family Servicing Policy & Solutions, or check out the Guide Update Presentation.
Delinquency Counseling Policies Job Aid Now Available
Learn more about our delinquency counseling requirements, updates of which were announced in SVC-2016-05 on June 8, 2016.
Check Out Updated Best Efforts Whole Loan Execution eLearning
The updated resource explains how a best efforts execution may benefit your company, offers a comparison of best efforts and mandatory committing, and much more.
New Know Your Options Customer CARE Course Available for Servicers
Need help discussing loss mitigation options with your customers? Our new HFI OnDemand course is designed to assist servicers in their customer interactions by incorporating the KYOCC 7-Step Call Flow.
Assessing Income from Self Employment Course
This course gives lenders a solid working knowledge of underwriting self-employed borrowers.
Webinar: Introduction to Fannie Mae's Principal Reduction Modification
Join us May 18 at 11 a.m. ET or June 6 at 2:30 p.m. ET for an overview of the Principal Reduction Modification announced in Lender Letter LL-2016-02.
Preparing and Submitting a Loan File to Fannie Mae
This recorded tutorial will help you understand the file preparation and submission process when providing a loan file for a Fannie Mae quality assurance review. Available at your convenience, 24/7.
New DU Version 10.0 Presentation
This online presentation covers the information you need to know about the June release of Desktop Underwriter Version 10.0.
Updated Condo Project Manager Tutorial
Condo Project Manager: A Guided Tour has been refreshed! The revised Condo Project Manager Tutorial is an interactive course which shows you how to get started using CPM and get immediate feedback as to the eligibility of a project.
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