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Help Borrowers Exit Gracefully Through Short Sale or Mortgage Release
This course focuses on best practices for having that difficult conversation with a customer who may not be eligble for retention solutions. Learn how to discuss the benefits of a graceful exit solution, such as short sale or Mortgage Release, with your customers.
Know Your Options Customer CARE Call Flow & Script Training
Learn more about the transformational redesign of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinar, available 3 p.m. ET Wednesday, Sept. 7, and 11 a.m. ET Thursday, Sept. 8.
Stay Informed About Changes to Servicing Policy
We are introducing two new resources to help you stay informed about changes to servicing policy. For a summary of key updates in this Servicing Guide Announcement, view the video presented by Bill Cleary, Vice President of Single-Family Servicing Policy & Solutions, or check out the Guide Update Presentation.
Delinquency Counseling Policies Job Aid Now Available
Learn more about our delinquency counseling requirements, updates of which were announced in SVC-2016-05 on June 8, 2016.
UCD Awareness Presentation
This new presentation highlights the Uniform Closing Dataset and what lenders should be doing to prepare for launch of the UCD collection service as well as the Q3 2017 mandate.
Check Out Updated Best Efforts Whole Loan Execution eLearning
The updated resource explains how a best efforts execution may benefit your company, offers a comparison of best efforts and mandatory committing, and much more.
New Know Your Options Customer CARE Course Available for Servicers
Need help discussing loss mitigation options with your customers? Our new HFI OnDemand course is designed to assist servicers in their customer interactions by incorporating the KYOCC 7-Step Call Flow.
Assessing Income from Self Employment Course
This course gives lenders a solid working knowledge of underwriting self-employed borrowers.
Webinar: Introduction to Fannie Mae's Principal Reduction Modification
Join us May 18 at 11 a.m. ET or June 6 at 2:30 p.m. ET for an overview of the Principal Reduction Modification announced in Lender Letter LL-2016-02.
Preparing and Submitting a Loan File to Fannie Mae
This recorded tutorial will help you understand the file preparation and submission process when providing a loan file for a Fannie Mae quality assurance review. Available at your convenience, 24/7.
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