Our Approach to COVID-19

Page updated: March 31, 2020

Fannie Mae is focused on the health and well-being of our employees, customers, and communities, and we urge everyone to take precautions to protect themselves. As the situation around COVID-19 continues to evolve, we recognize that these are unprecedented times. We are actively monitoring the current situation and taking every step to help ensure a safe and sound housing market. Continuing to fulfill our mission is our priority.

We are open and here for you

Fannie Mae is open for business. Our ability to serve our customers and support the market is paramount. To make sure our employees are available and ready to serve you, we are proactively working with and following guidance from the Centers for Disease Control and Prevention (CDC) and local health agencies, and actively adhering to our corporate internal business continuity and contingency plans.

We will continue to support our customers by:

  • Remaining focused on our mission to provide liquidity to the market.
  • Keeping our Capital Markets desks open and trading mortgage-backed securities (MBS).
  • Supporting you as you manage your pipeline, from hedging to funding your loans, to minimize risk in this volatile market.

Resiliency plan in place

Our COVID-19 task force is monitoring and analyzing the current situation and we have implemented our business resiliency plan. All essential functions are fully operational. Employees are now working remotely over our stress-tested network, with only mission-critical staff needing to enter our worksites.


  • Customer support teams are here to support you. Reach us at 1-800-2FANNIE and follow these prompts.
  • Risk Management teams are actively working with sellers/servicers to ensure they have the guidance and tools they need to support borrowers in light of the current environment.
  • If you are a homeowner in need of assistance, please visit KnowYourOptions.com.
  • See additional resources below.


  • We are fully operational and ready to execute your Multifamily deals. If you have questions about specific deals, please contact your Deal Team.
  • If you are a renter and need assistance, please click here or check with your property manager or building owner for more information.
  • See additional resources below.

Continued communication and important resources

Fannie Mae has been and will stay in constant communication with the Federal Housing Finance Agency (FHFA) to address any potential impacts to our employees and business operations. We will continue to take immediate action based on our business continuity plans, and CDC and local health agency guidance and risk assessments.

We will update this page frequently with latest information and additional resources. For specific information pertaining to your needs, please reference the following: