Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s).

User Help

Have a question? Access the page below for ways to contact the Technology Support Center for help.

Hours of Availability and Outages by Application*

Application Availability Status
Acheck Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
Asset Management Portal Every day, 24 hours a day. Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.
C & D Monday to Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
CESIR Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
DUS Gateway Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
DUS Insights The hours of operation for the system are: 6 AM to 2 AM on business days.
eServicing Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays). ***ALERT: Beginning at 12:00 a.m. ET on Saturday, May 18th, 2019, the eServicing application will be unavailable. Transactions may not be processed during this time. The application will be up and running at 8:00 a.m. on Monday, May 20th at which time normal eServicing processing will resume.
Lender Capital Tool Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 8:30 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
Market View Monday through Friday, 8 a.m. to 9 p.m. ET (except Fannie Mae observed holidays).
MSFMS Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
Negotiated Transactions Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
Syndicator Dashboard Monday through Friday, 8 a.m. to 10 p.m. ET, Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
Technology Manager Every day, 24 hours a day.

*This list is not all inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.