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Disaster Response Network Personalized Counseling When Disaster Strikes

Disaster Response Network: Personalized counseling when disaster strikes

PDF icon Fact sheet (English)

If you’re one of the millions of Americans facing financial hardship because of the new coronavirus (COVID-19), a number of resources are available to help you manage your current situation and get back on your feet.

While you can consider a mortgage forbearance plan if you’re struggling to pay your mortgage, financial hardship often affects more than just your housing. That’s where Fannie Mae’s Disaster Response Network™ can help.

The Disaster Response Network provides free financial coaching from the U.S. Department Housing and Urban Development’s certified counselors. They are trained to help you navigate your housing and financial situation in the wake of a disaster, such as the COVID-19 outbreak.

Counselors at the Disaster Response Network will work with you over the phone. They assess your case and help you develop an action plan that addresses your unique situation. The certified counselors can also explain your mortgage relief options and join conversations with other assistance providers.

After you work with a housing counselor to set up your plan, the counselor will follow up to help make sure it’s working. If it’s not, you can work together to make necessary adjustments.

Who can use the Disaster Response Network?

Any homeowner whose mortgage is owned by Fannie Mae and who has suffered financial hardships from the COVID-19 outbreak, can take advantage of the Disaster Response Network free of charge.

Simply use Fannie Mae’s Loan Lookup tool at

If Fannie Mae owns your loan, you’ll have the option to either request an appointment online or call using the number provided on-screen.

If you find out that Fannie Mae doesn’t own your loan, we still have educational resources that can help. Visit to get the facts about mortgage forbearance and other information about weathering these difficult times.

More information

Download this fact sheet to learn more about the Disaster Recovery Network, its operating hours and what support it can offer you.