Technology Manager Job Aids

 

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Technology Manager Frequently Asked Questions

The scenarios below are frequently asked Technology Manager questions. Answers to the questions are provided in the Solution column.

Click the link in the Scenario column for step-by-step instructions on resolving the issue.

 

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Scenario

Solution

1

I need to change my password. How do I change it?

 

The case may be that you have been notified that your password expired, you've forgotten your password, or you have had too many unsuccessful sign-on attempts. For all of these scenarios you will need to change your password to be able to access Fannie Mae technology applications.

 

To change your password.

  1. Access the self-service password tool.

  2. Enter you user ID.

  3. A password reset email will be sent to the email address in your user profile.

  4. Use the link in the password reset email to launch the password reset process.

  5. To verify your identity you will need to know the answer to the security question set up in your profile.

  6. You may also need to know your phone number and PIN to complete the password reset process.

  7. Your password must be exactly 8 characters long, different from your recent previous passwords and contain at least one of each of these:

    • a number

    • a capital letter

    • one of these three special characters  - _ @

 

Note: The link in the password reset email you receive expires at midnight the same calendar day it is received.

 

2

I reset my password but I haven’t received an email yet with a reset link.

Typically the link will take 5 minutes to be delivered, however with various network response times, it could take up to 30 minutes.

 

Note: If after 30 minutes you still have not received the link, check your Spam folder and verify that your email address is correct in your profile.

 

3

The password reset URL is incorrect.

Company firewalls can often times distort links. If you encounter issues with the reset link, we suggest you copy and paste the password directly into your browser.

 

4

Why does it say my user ID is invalid when I try and reset my password?

Your ID may not actually be invalid, but it is probable that one of these reasons are true:

  1. You may have entered your ID incorrectly. Your User ID is all lower case, exactly 8 characters and always begins with a letter.

  2.  Your company is set up to have your password managed by your Technology Manager Administrator. If this is the case, you need to follow your company’s security process. Fannie Mae is unable to reset passwords that are managed by a company administrator.

  3. If you have not yet established a security question and answer on your profile, you will need to contact your company's Fannie Mae administrator to have your password reset.

 

5

Why is the answer to my security question not being accepted?

The answer which you originally submitted is case sensitive.

                                             Example:  In what city were you born?

 

Original Answer

Non-successful answer

St. Paul

  st. paul - wrong case

  St Paul - missing period

  St.Paul - missing space

  Saint Paul - wrong spelling

 

6

Someone else created my PIN and I don’t know what it is.

If you are able to log in but don't know your PIN, you can log into Technology Manager and click  the Show PIN link to see your 4-digit numeric PIN. You can also change the PIN at any time. View Edit My Profile for more information.

 

Note: If you are not able to log in, contact your company's Fannie Mae administrator.

 

7

What are the security questions I can choose from

-In what city was your mother born?

-In what city were you born?

-What elementary school did you attend?

-What is the name of your childhood hero?

-What is the name of your first pet?

-What is your all-time favorite sports team?

-What was the make of your first car?

-What was your favorite teacher’s last name?

-What was your high-school mascot?

-What is my code word?

 

Note: We recommend that users change the security question/answer when an administrator creates their new user profile. View Edit My Profile for more information.

 

8

I reset my password and then tried to submit through my Loan Origination System (LOS) and it is telling me my Fannie Mae ID and/or password is invalid.

Your LOS and Credit Agency will have separate login credentials from Fannie Mae. To prevent this error, enter your Fannie Mae ID and new password in your LOS.

  • Contact your LOS vendor to find out where to enter these credentials.

  • Contact your credit agency to find out what login credentials to use when pulling or reissuing credit through Desktop Underwriter (DU) or Desktop Originator (DO).

 

9

The Technology Manager screens not displaying as expected.

Check your Internet browser.  For the best experience we recommend using Microsoft Internet Explorer® 11.  Other browsers like Google ChromeTM and Mozilla Firefox® may have unexpected results.  

 

 For additional assistance contact Technology Support Center, (1-800-2FANNIE).

 

 

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