Technology Manager Job Aids


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Reset a User's Password

When a user's password has expired or a user has been locked out of Fannie Mae Technology applications due to inactivity, the user's password needs to be reset.

If your organization has chosen to manage users' passwords for a user group or an entire organization, or if your users have public email domains (e.g., Gmail, Yahoo, etc.), a Corporate Administrator or User Administrator will reset passwords as needed.  This section explains how to change the password for a user. See also, possible scenarios for the password reset process.

Note:  If passwords for the user group or organization are not managed by an administrator, this procedure does not need to be performed.  Instead, end users can change their own passwords from within their user profile or use the self-serve password process.

  1. On the Home Page, click the Manage Users link.

  2. The Manage Users screen appears.  In the Search, enter the desired search criteria and search value, then click Search.

  3. Depending on the search you use, multiple users may be found.  The number of records found appears in the title of the Users panel.  Click the appropriate panel where the user's record was found, then select the user record.

  4. Click the Profile Information panel on the right, then click the Edit User Profile link.

  5. The Edit User Profile screen appears.  In the Security Information section, click Reset Password.

  6. An email message is sent to the administrator.  Follow the instructions in the message to complete the procedure.



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