Loan Quality Connect Job Aids


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Providing Loan Files and Documents for a Single Loan Review

You can perform the actions needed to submit loan files and documents for review from your Request Queue or from Document Requests. You can track the status of document submissions and loan reviews from either screen as well.

Note: If a Document Request or Loan File Request has been issued in Loan Quality Connect, you will receive an Alert in the system. See Lender Action Alerts for more information about alerts.

Follow these steps to provide requested loan review documentation:

  1. After logging in to Loan Quality Connect, select Request Queue or Document Requests from the left menu.
    The screen opens showing the business intelligence (BI) cards at the top and a list of loans with summarized loan details below the BI cards.

  1. To find the request that you want to work on:

    1. Click a BI card and scroll through the filtered list of loans that displays below it, or

    2. Use the Search function in your work queue.

  1. Select the request, and then click View. (Double-clicking the request will also open it.)

    Select Loan > View

    The Loan Details screen appears, displaying the loan review status bar and loan level details under the Summary tab.

    Loan Details > Summary Screen

  2. Hover over the exclamation point  Exclamation Point Icon icon on the loan review status bar to reveal details about the request.

    Status Bar Menu Opened

    Note: When the loan is in Loan File Requested status, you can upload a document from the status bar by clicking Upload Document.

  3. Click Tasks to view the request. Requests are color-coded to indicate if they are Complete (green), In Progress (blue), or New (white).

    Select Tasks

  4. Click the arrow next to the request to open the outstanding tasks. Each task listed here has an icon menu next to it.

    Click Arrow to Expand Tasks

  5. You can do four things in Tasks using the icon menu.

    Edit a Document
    Edit Document

    Add a Comment
    Add Comment

    Download a Document
    Download Document

    Upload a Document
    Upload Document

    Notice that the outline of the circle at the upper left of the icon menu is color-coded to reflect the status of the request, either Accepted (green), Rejected (red), Received (blue), Requested (yellow), or Cancelled (gray).

    Color Coded Icon Menu
  • Accepted means that the action you have taken on the task has been successfully submitted in Loan Quality Connect.
  • Rejected means that the action you have taken on the task was rejected by the Loan Quality Connect system and you should try again.
  • Received means that a Fannie Mae reviewer has received the information you submitted.
  • Requested means that there is an outstanding request from a Fannie Mae reviewer for the information.
  • Cancelled means that there was an outstanding request from a Fannie Mae reviewer for the information, but the task has been cancelled.
  1. To provide a file for review, click the Upload icon.

    Upload Document Icon
    The Upload File window appears.

  1. Click Browse, and then select a file to upload. Then click Save.

    Upload File Window

Note: A manifest is not required to upload documents to Loan Quality Connect.

  1. The information displays, confirming the upload was successful. Click Okay.

    Upload Information Window

  2. When you return to Tasks, this task has been removed from your queue.

    Task Removed from Queue

  3. Click Documents to verify your loan file has been received. Note that the circle has changed to blue confirming the Received status.

    Document Tab with Document Accepted

What happens when a document is rejected by Fannie Mae?

If a document that has been uploaded is rejected by Fannie Mae, the status circle displays as red. This matches the color code for Rejected status.

Rejected Document Displays Red Circle

When a document is rejected, the reviewer adds a comment in Loan Quality Connect describing the reason it is unacceptable. The comment will appear in the Documents tab in the same row as the rejected document. You can also view it by clicking the Comments tab.

Rejected Loan File with Comment in Documents Tab


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