Providing Loan Files and Documents for a Single Loan Review - Document Technician

You can perform the actions needed to submit loan files and documents for review from your Request Queue or from Document Requests. You can track the status of document submissions and loan reviews from either screen as well.

Note: If a Document Request or Loan File Request has been issued in Loan Quality Connect, you will receive an Alert in the system. See Lender Action Alerts for more information about alerts.

Follow these steps to provide requested loan review documentation:

1. After logging in to Loan Quality Connect, select Request Queue or Document Requests from the left menu.
   The screen opens showing the business intelligence (BI) cards at the top and a list of loans with summarized loan details below the BI cards.

2. To find the request that you want to work on:

   1. Click a BI card and scroll through the filtered list of loans that displays below it, or

   2. Use the Search function in your work queue.

3. Select the request, and then click View. (Double-clicking the request will also open it.)
   
   
   
   The Loan Details screen appears, displaying the loan review status bar and loan level details under the Summary tab.

4. Hover over the exclamation point   icon on the loan review status bar to reveal details about the request.

   Note: When the loan is in Loan File Requested status, you can upload a document from the status bar by clicking Upload Document.

5. Click Tasks to view the request. Requests are color-coded to indicate if they are Complete (green), In Progress (blue), or New (white). You may narrow the request list using the search function.

a. To view all open requests, click Search and select "No" from the Show Completed drop down.

b.  To view all open and completed tasks on the loan reviews, click Search and select "All" from the Show Completed drop down.

6. Click the arrow next to the desired request to open the outstanding tasks. Each task listed here has an icon menu next to it.
   

7. You can perform the following actions using the Task menu icons.

   Edit a Document - allows you to upload a loan file or a document along with adding a comment	Add a Comment - allows you to add a comment to the loan file or a document
   Download a Document - allows you to download a loan file or a document that has been uploaded	Upload a Document - allows you to upload a loan file or a document

   
   Notice that the outline of the circle at the upper left of the icon menu is color-coded to reflect the status of the request, either Accepted (green), Rejected (red), Received (blue), Requested (yellow), or Cancelled (gray), or Closed (purple). 

• Accepted - the action you have taken on the task has been successfully submitted in Loan Quality Connect.
• Rejected - the action you have taken on the task was rejected by the Loan Quality Connect system and you should try again.
• Received - a Fannie Mae reviewer has received the information you submitted.
• Requested - there is an outstanding request from a Fannie Mae reviewer for the information.
• Cancelled - there was an outstanding request from a Fannie Mae reviewer for the information, but the task has been cancelled.
• Closed - there was an outstanding request that was not provided to Fannie Mae before the loan move to remediation status.

8. To provide a file for review, click the Upload icon.
   
   
   The Upload File window appears.

Note: The uploaded file must be in a single .PDF format. All necessary documents for a loan must be clumped and uploaded in one PDF file.

9. Click Browse, and then select a file to upload. Then click Save.
   
   

Note: A manifest is not required to upload documents to Loan Quality Connect.

10. The information displays, confirming the upload was successful. Click Okay.
    
    

11. When you return to Tasks, this task has been removed from your queue.
    
    

You will also notice that the loan has been removed from the Request Queue.

12. Click Documents to verify your loan file has been received. Note that the circle has changed to blue confirming the Received status.
    

Note: While uploading and or submitting loan files and documents, please ensure to follow the steps as directed above. Failure to upload files in the correct manner may lead to a longer loan file submission process.

Note: Loan files up to 400 MB may be uploaded via the Tasks or Documents tab as long as the file uses the correct naming convention and file and document size limitations. If a loan file or missing document is uploaded using a naming convention outside the provided guidelines, you are restricted to uploading no more than 250 MB via the Tasks or Documents tab.

What happens when a document is rejected by Fannie Mae?

If a document that has been uploaded is rejected by Fannie Mae, the status circle displays as red. This matches the color code for Rejected status.

When a document is rejected, the reviewer adds a comment in Loan Quality Connect describing the reason it is unacceptable. The comment will appear in the Documents tab in the same row as the rejected document. You can also view it by clicking the Comments tab.