Servicing Guide

Published December 12, 2018

F-2-11: Fannie Mae’s Workout Hierarchy (06/13/2018)

This exhibit contains Fannie Mae’s Workout Hierarchy.

Fannie Mae’s Workout Hierarchy

The servicer must consider a reinstatement when the mortgage loan is delinquent and the servicer has determined that the borrower has the ability to bring the mortgage loan current.

The servicer must see Chapter D2-3, Fannie Mae’s Home Retention and Liquidation Workout Options for the applicable workout option requirements. The following table provides guidance and the order of evaluation for available workout options for a conventional first lien mortgage loan. A complete BRP may not be required in accordance with the workout options described in Chapter D2-3, Fannie Mae's Home Retention and Liquidation Workout Options .

Temporary Hardship

The following table describes the servicer’s requirements if the borrower is experiencing or has experienced a temporary hardship resulting from a short-term decrease in income or increase in expenses.

If the hardship has...

Then the servicer must consider a...

been resolved and the borrower does not have the ability to reinstate the mortgage loan

not been resolved

Permanent Hardship

If the borrower is experiencing a hardship that has resulted in a permanent or long-term decrease in income or increase in expenses, the servicer must evaluate the borrower for a workout option in the following order:

Note: If a borrower requests to be evaluated for a liquidation workout option, the servicer must first evaluate the borrower for a liquidation workout option. D2-3.1-01, Determining the Appropriate Workout Option

Related Announcements

The following table provides references to Announcements that are related to this topic.


Issue Date

Announcement SVC-2018-04 June 13, 2018
Announcement SVC-2017-08 September 13, 2017
Announcement SVC-2017–01 January 18, 2017
Announcement SVC-2015–07

May 20, 2015