Servicing Guide

Published June 13, 2018

E-2.3-01: Identifying Abusive Filers (11/12/2014)

If the servicer’s records reflect other bankruptcy filings by the borrower, it must refer the case to a law firm immediately and ensure the referral is properly labeled as described in Additional Required Bankruptcy Referral Documents in E-1.1-02, Required Referral Documents.

The servicer must ensure the law firm closely monitors the status of any case involving an abusive filer and prepares any pleadings that are appropriate.