Servicing Guide

Published July 10, 2019

D2-2-08: Interviewing Face-to-Face with a Borrower for Certain FHA and HUD Mortgage Loans (11/12/2014)

This topic contains information on interviewing face-to-face with a borrower for certain FHA and HUD mortgage loans.

The servicer must schedule, or attempt to schedule, a face-to-face interview with the borrower in accordance with applicable HUD servicing guidelines for the following types of mortgage loans:

  • FHA Section 248 first lien mortgage loans, and

  • HUD-guaranteed Section 184 mortgage loans.