Servicing Guide

Published July 10, 2019

D2-2-03: Sending a Payment Reminder Notice (06/08/2016)

This topic contains information on sending a payment reminder notice.

Unless the mortgage loan is a second lien mortgage loan, the servicer must send a payment reminder notice to the borrower no later than the 17th day of delinquency if the payment has not been received. The following table outlines the requirements for a payment reminder notice.

Requirements for a payment reminder notice

Address the borrower by name.

State a desire to work with the borrower to preserve homeownership.

State the amount of late charges that are due, if applicable.

Explain that the borrower can seek assistance with household budgeting at no charge from HUD-approved housing counseling agencies that can be found on

Inform the borrower about the availability of additional educational resources at Fannie Mae’s Know Your Options™ website.

Related Announcements

The following table provides references to Announcements that are related to this topic.

Announcements Issue Date
Announcement SVC–2016–05 June 8, 2016
Announcement SVC–2015–14 November 25, 2015