Servicing Guide

Published June 13, 2018

D1-3-01: Evaluating the Impact of a Disaster Event and Assisting a Borrower (06/13/2018)

This topic contains the following:

Evaluating the Extent and Nature of the Property Damage

Disasters are earthquakes, floods, hurricanes, or other catastrophes caused by either nature or a person or event beyond the borrower's control resulting in devastation in terms of property damage and destruction.

When a disaster event occurs, the servicer must determine the extent and nature of any damage to a property securing a mortgage loan (regardless of whether the property is in a FEMA Declared Disaster Area eligible for Individual Assistance) by attempting to contact the borrower. If the servicer is unable to contact the borrower, the servicer must use other means, such as performing a property inspection, to determine the extent and nature of any property damage.

See D2-2-10, Requirements for Performing Property Inspections and the Property Preservation Matrix and Reference Guide for additional information on property inspections and property preservation.

The following table describes the servicer’s requirements when it becomes aware that a property securing a mortgage loan has incurred damage as a result of a disaster event.

The servicer must...

Determine whether the property is adequately insured against any damage in accordance with B-2, Property Insurance Requirements and B-3, Flood Insurance Requirements.

Ensure that any applicable property insurance claims are filed and settled promptly, and that the property is repaired fully in accordance with B-5-01, Insured Loss Events.

Follow the requirements in B-5-02, Uninsured Loss Events if there are uninsured losses.

Servicer’s Responsibilities When a Borrower Is Affected by a Disaster Event

The following table describes the servicer's requirements when a borrower is affected by a disaster event.

The servicer must...

Counsel the borrower on the availability of appropriate workout options and federal disaster relief that might be available through FEMA. See Chapter D2-3, Fannie Mae’s Home Retention and Liquidation Workout Options for additional information on available workout options.

Evaluate each mortgage loan that is or becomes delinquent as a result of the borrower incurring damages or expenses related to the disaster event on a case-by-case basis.

Ensure that the specific action that it takes does not jeopardize Fannie Mae’s ability to recover damages under any applicable property insurance policy.

Contact its Fannie Mae Servicing Representative (see F-4-03, List of Contacts) if it needs assistance in determining how a policy should be applied or if it has determined that a departure from Fannie Mae’s policies is warranted.

Refer to FHA, VA, or RD guidelines to determine appropriate procedures for extending relief to a borrower who has a government-insured or government-guaranteed mortgage loan.

Initiating or Suspending Legal Proceedings

If the servicer has any doubt about the effect of the disaster event on the condition of a property or the borrower's employment or income status, it must suspend any legal proceedings, including foreclosure proceedings, already in process until it can determine the accurate status, and make its final decision on the appropriate course of action based upon its findings. The servicer must contact its Fannie Mae Servicing Representative (see F-4-03, List of Contacts) to obtain written approval before granting a suspension that exceeds 90 days.

The servicer must not initiate or complete foreclosure proceedings related to a property that has been destroyed until it eval- uates the economic feasibility of pursuing the foreclosure.

Related Announcements

The following table provides references to Announcements that are related to this topic.

Announcements Issue Date
Announcement SVC-2018-04 June 13, 2018
Announcement SVC-2017-10 November 8, 2017