Selling Guide

Published June 5, 2018

E-1-03: List of Contacts (02/27/2018)

This topic contains contact information for Fannie Mae and other resources referenced in this Guide.

Name Contact Information Purpose
Asset Acquisitions
Email is the preferred method:
fanniemae_resourceteam@fanniemae.com
800-2FANNIE (800-232-6643)
To request whole loan post purchase adjustments
Bank of New York Mellon Corporation
Email is the preferred method:
GoverningDocs@bnymellon.com
For submission of completed Designated Custodian Master Custodial Agreement (Form 2010)
Capital Markets Operations
Trade Confirmations
Allocations

202-243-5423
Fax: 240-699-3890
202-752-5384
Fax: 202-752-3439

For verifying MBS trade information

For communicating TBA pool notifications and trade pair-offs

Capital Markets Pricing and Sales Desk
800-752-0257 (Whole Loan and MBS)
866-944-3863 (Early Funding)
202-752-6621 (Washington, DC direct)
202-752-7875 (Structured Transaction 
Group)
For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries
Certification Service Center Hotline
Fax: 800-535-0554 800-422-3662

For faxing bailee letters To confirm receipt of bailee letter

Changes in Lender Organization
organization_change@fanniemae.com
To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization.
Custodian Oversight and Monitoring
thirdparty_custody@fanniemae.com
Fannie Mae Mailstop
5H-3W/06 13150 Worldgate Drive 
Herndon, VA 20170
For inquiries about document custody
Customer Support (Single-Family Technology Support)
800-2FANNIE (800-232-6643)

800–917–9291
(Uniform Collateral Data Portal)
For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services
Delivery and Custody Helpline
800-2FANNIE (800-232-6643)
For information related to document custody activities, bailee letter information, certification of MBS pools and whole loans, and eligibility and operational requirements
Fannie Mae Assignment Address
Fannie Mae Mail Drawer: Assignments
3900 Wisconsin Avenue, NW
Washington, DC 20016

or

Fannie Mae Mail Drawer: Assignments
13150 Worldgate Drive
Herndon, VA 20170
For assignments
Fannie Mae Cash Management Unit cash_processing@fanniemae.com For submission of Forms 360, 482, 1072, or 1055
Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway
Plano, Texas 75024
800-2FANNIE (800-232-6643)
For information related to servicing mortgage loans.
Fannie Mae Ethics fm_ethics@fanniemae.com
888–363–8442
For reporting non-compliance, compliance failures, or sanctions related to anti-money laundering requirements.
Fannie Mae Washington, DC Office
Fannie Mae
3900 Wisconsin Avenue, NW
Washington, DC 20016
800-2FANNIE (800-232-6643)
Fannie Mae's main corporate office
Fannie Mae Websites
https://www.fanniemae.com/singlefamily/index
For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae
http://www.fanniemae.com/portal/index.html
Corporate website
Fixed-Income Investor Helpline
800-2FANNIE (800-232-6643)
For information related to fixed-income securities, including MBS, debentures, and preferred stock
Fannie Mae Regional Offices
1075 Peachtree Street NE Suite 1600 
Atlanta, GA 30309
One South Wacker Drive Suite 1400 
Chicago, IL 60606-4667
Granite Park VII 5600 Granite Parkway
Plano, TX 75024
707 Wilshire Boulevard
Los Angeles, CA 90017
1835 Market Street Suite 2300 
Philadelphia, PA 19103-2909
To contact Fannie Mae:
800-2FANNIE (800-232-6643)

Homestyle Renovation Mailbox
fanniemae_x_homestyle@fanniemae.com
To submit HomeStyle Renovation recourse removal requests, documents, and other required notifications
Lender Eligibility and Compliance Unit
Fannie Mae Lender Eligibility and Compliance
Unit One South Wacker, Suite 1400 
Chicago, IL 60606
audited_financial@fanniemae.com
For submission of financial reports
Lender Self-Report Mailbox
Self_Report@fanniemae.com
To self-report loan–level issues that may result in the loan being ineligible as delivered to Fannie Mae or possible breaches of selling warranties
Loan Quality Center (LQC)
inventory_management_group@fanniemae.com
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway
Plano, TX 75024
For quality control review and document submission guideline questions

Use this mailing address for pre-approved exceptions during the electronic document submission registration process

LQC File Receipt and Assignment
lqc_fra@fanniemae.com
For inquiries regarding alternate document submission methods
Mortgage Fraud Reporting
https://fims.secure.force.com/MorgageFraudReport/
800-2FANNIE (800-232-6643)
To report suspected fraudulent mortgage activities and suspicious activity related to loans sold to Fannie Mae or Fannie Mae business activities
Mortgage Record Change Form Address
Fannie Mae Attn: Government Claims Manager
Granite Park VII 5600 Granite Parkway
Dallas, Texas 75024

or

P.O. Box 650043
Dallas, TX 75265-0043
The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080)
New Loan Submissions
Loan documents for whole mortgage loans and
MBS:
BNY Mellon Corporate Trust Document Custody
500 Ross Street Suite 625
Pittsburgh, PA 15262
Loan documents for
As Soon As Pooled Plus loans and MBS:
BNY Mellon Corporate Trust Document Custody
2322 French Settlement Road
Suite 100 Dallas, TX 75212
For mailing whole loan document packages and MBS pool packages
Privacy Office privacy_workinggroup@fanniemae.com To request permission to use Fannie Mae’s name or to provide written notice of a data breach
Project Eligibility Review Service (PERS) Project Submission pers_projects@fanniemae.com To submit a complete PERS package via email, including all relevant supporting documentation
Project Standards Team

project_standards@fanniemae.com

For project standards questions
Quality Assurance System

qas_requests@fanniemae.com

For tracking the status of loans selected for quality assurance underwriting review
Registration and Account Management
Registration and Account Management
on Fannie Mae’s website:

https://www.fanniemae.com/singlefamily/technology-manager

Technology_Registration@fanniemae.com

To obtain the Software Subscription Agreement and other technology registration forms
Servicing Solutions Center

servicing_solutions@fanniemae.com

For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions
Single-Family Lender Approval https://www.fanniemae.com/singlefamily/doing-business

sellerservicer_application@fanniemae.com

For application to become a Fannie Mae-approved lender and obtain an MSSC
Triparty Wiring Instructions
Fannie Mae Mailstop 5H-4W/07
13150 Worldgate Drive
Herndon VA 20170
For mailing Triparty Wiring Instruction Agreements
Trust Agreement and Prospectus Requests

http://www.fanniemae.com/portal/jsp/mbs/documents/mbs/trustindentures/index.html

800-2FANNIE (800-232-6643)
Fannie Mae Attn: Fixed
Income Investor Marketing
3900 Wisconsin Avenue, NW
Mailstop 2H-3S/17
Washington, DC 20016
To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement
U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates