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E-1-02, List of Contacts (12/13/2023)

Introduction
This topic contains contact information for Fannie Mae and other resources referenced in this Guide.

 

     
Name Contact Information Purpose
Capital Markets Operations 
Trade Confirmations Allocations

 

 
800-752-4233 or 202-243-5423
Fax: 240-699-3890
202-752-5384
Fax: 202-752-3439

For verifying MBS trade information

For communicating TBA pool notifications and trade pair-offs
Capital Markets Pricing and Sales Desk 
800-752-0257 (Whole Loan and MBS)
866-944-3863 (Early Funding)

202-752-7875 (Structured Transaction Group)
 For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries
Changes in Lender Organization 
[email protected]
 To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization.
Condo Project Manager (CPM) Management Team

[email protected]

 For inquiries related to CPM.
Custodian Oversight and Monitoring 
[email protected]

2000 Opportunity Way, Reston VA 20190
 For inquiries about document custody or for requests to move loans from one custodian to another
Customer Support (Single-Family Technology Support) 
800-2FANNIE (800-232-6643)

 

800–917–9291 (Uniform Collateral Data Portal)
 For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services
Defense Manpower Data Center https://mla.dmdc.osd.mil/mla/#/home To obtain verification of employment for military personnel
Digital Data Control Team - LQC [email protected] 
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway 
Plano, TX 75024
 For inquiries related to loan file and documentation submissions.
eMortgage Custodian Oversight Department [email protected] For inquiries or requests related to eNote custodial transfers
eMortgage Group [email protected] For eNote or eClosing inquiries not related to custodial transfer and questions related to delivery and certification of eNotes.
Fannie Mae Assignment Address 
Fannie Mae Mail Drawer: Assignments
1100 15th Street, NW
Washington, DC 20005
 For assignments
Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway 
Plano, Texas 75024
800-2FANNIE (800-232-6643)
 For information related to servicing mortgage loans.
Fannie Mae Ethics email: [email protected] 
Phone: 888-FM-ETHICS(888–363–8442
Web: https://www.fanniemae.com/fmethics		 For reporting penalties (civil or criminal) or enforcement actions for compliance failures or violations related to anti-money laundering requirements.
Fidelity Bond and Errors and Omissions [email protected] For reporting fidelity bond and errors and omissions losses and policy changes
Fannie Mae Websites 
https://singlefamily.fanniemae.com
 For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae 
http://www.fanniemae.com/portal/index.html
 Corporate website
Fixed-Income Investor Helpline 
800-2FANNIE (800-232-6643)
 For information related to fixed-income securities, including MBS, debentures, and preferred stock
Fannie Mae Offices 
https://www.fanniemae.com/about-us/contact-us
 To connect with us by mail, email, or phone
Lender Eligibility and Compliance Unit 
Fannie Mae Lender Eligibility and Compliance Unit
[email protected]
 For submission of financial reports
Loan Quality Center (LQC) Digital Data Control Team 
LQC File Receipt and Assignment
 [email protected] 
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway 
Plano, TX 75024
 For inquiries related to loan file and/or documentation submissions.
MERS Program Office 
[email protected]
 To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS
Mortgage Fraud Reporting 
 

https://fims.my.salesforce-sites.com/MortgageFraudReport/

800-2FANNIE (800-232-6643)
 To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities
Mortgage Operations

For less than 50 adjustments: 

LSDU Loan Servicing Data Utility

For more than 50 adjustments:

[email protected]

 To request post-purchase adjustments
Mortgage Record Change Form Address 
Fannie Mae Attn: Government Claims Manager
Granite Park VII 5600 Granite Parkway
Plano, Texas 75024

or

P.O. Box 650043
Dallas, TX 75265-0043
 The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080)
Onboarding Team [email protected] To obtain reactivation requirements after a seller or servicer has been terminated
Project Eligibility Review Service (PERS) Project Submission [email protected] To submit a complete PERS package via email, including all relevant supporting documentation.
Privacy Office [email protected] To request permission to use Fannie Mae’s name or to provide written notice of a data breach
Registration and Account Management 
Registration and Account Management
on Fannie Mae’s website:

https://singlefamily.fanniemae.com/applications-technology/technology-manager

[email protected]

 To obtain the Software Subscription Agreement and other technology registration forms
Servicing Solutions Center

[email protected]

800-2FANNIE(800-232-6643) Option 1, Option 3

 For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions
Single-Family Certification and Custody Team

[email protected]

1-800-2FANNIE (800-232-6643) Option 1, Option 5

 For assistance with document certification and bailee letter information
Single-Family Loan Delivery and Acquisitions Team

[email protected]

1-800-2FANNIE (800-232-6643) Option 1, Option 4

 For assistance with loan delivery related questions or for submission of Form 360 and Form 482
Single-Family Lender Approval

https://singlefamily.fanniemae.com/become-fannie-mae-seller-or-servicer

 

 For application to become a Fannie Mae-approved seller or servicer and obtain an MSSC
Trust Agreement and Prospectus Requests

800-2FANNIE (800-232-6643)

Fannie Mae Attn: Fixed
Income Investor Marketing
1100 15th Street, NW
Mailstop 2H-3S/17
Washington, DC 20005
 To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement
U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates

 

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