Lenders are notified which loans Fannie Mae has selected for QC review via an email sent by Fannie Mae’s Loan Quality Connect. Therefore, lenders are required to register for Loan Quality Connect to obtain access to it.
Lenders must maintain a complete loan file, including all documents used to support the underwriting decision. Upon Fannie Mae’s request, lenders must provide electronic copies of the complete loan file, as described in the request.
Loan files or documents can be uploaded using the drag-and-drop feature or by uploading to the corresponding task in Loan Quality Connect. Lenders should contact the Loan Quality Center for assistance in determining which electronic option best aligns with their business needs and operations, and to initiate the on-boarding process, if they have not already done so. See the following resources for additional information:
E-1-03, List of Contacts, for the Digital Data Control Team - LQC; and
Loan files must include clear, complete “copies” of
any required documents. Lenders should remove all duplicate documents
before sending in the file. The requested files must include the
applicable documentation listed in the
Lenders that are unable to submit loan files in the supported format should contact the Loan Quality Center to determine if an alternate format may be used as an interim submission method. To avoid non-compliant loan files, lenders should not submit loan files using an alternate method without approval from the Loan Quality Center to ensure that Fannie Mae can access and review the loan file documentation and that the lender receives credit for the loan file submission. Loan files submitted using an alternate method (for example, paper files) without prior approval from the Loan Quality Center may not be accepted.
Lenders must send the requested documentation for an underwriting or servicing review within 30 days after Fannie Mae notifies the lender that it has selected a loan for review. Fannie Mae, in its sole discretion, may request the documentation in a shorter or longer period of time based upon circumstances at the time.
Fannie Mae will make every effort to work with lenders when extenuating circumstances prevent them from delivering documentation in a timely manner. However, if a lender delays in providing the requested information, Fannie Mae, in its sole discretion, may require indemnification or repurchase (depending on the circumstances of the individual case) of these loans. When a lender has a pattern of extensive delays or unresponsiveness, Fannie Mae may consider this a breach of contract and consider other actions against the lender, up to and including termination.
The table below provides references to the Announcements that have been issued that are related to this topic.