Mortgage-Backed Securities Contact Information

Fannie Mae's Fixed-Income Investor Marketing team provides a direct line to firsthand information about Fannie Mae securities and their ability to fit a wide range of investment strategies.

E-mail Fannie Mae's Fixed Income Marketing department.  Fannie Mae representatives will respond promptly to any investor inquiry regarding its debt securities of information requests during Fannie Mae business hours.

The Fannie Mae Fixed-Income Investor Helpline is staffed from 8:30 a.m. to 5:30 p.m., ET, every business day.

  • The Helpline can be used to answer non-routine questions about Fannie Mae securities, disclosure documents, and to request other materials on Fannie Mae mortgage securities.
  • PoolTalk is available to answer your routine Fannie Mae MBS questions, such as current factors, interest rates, margins, and more.

Investors can reach the Helpline by dialing 800-2FANNIE (800-232-6643), Option 2.

Investors in Fannie Mae securities have 24-hour-a-day fingertip access to the pool information they need to evaluate their investments. PoolTalk® is Fannie Mae's easy-to-use information tool. Investors have access to Fannie Mae MBS data on current and historical pool factors, pool types, CUSIP numbers, issue and maturity dates, pass-through rates, original and updated weighted-average coupons (WACs), and weighted-average maturities (WAMs).

PoolTalk also provides a variety of frequently requested information on Adjustable-Rate Mortgage (ARM) Fannie Mae MBS, such as projected accrual rates for the current month, margins, updated life caps and floors, accrual reset dates, subtype, and historical information.

You have the option to search for information on a security by one of the following ways:

  • CUSIP number,
  • MBS pool number, or
  • REMIC or SMBS trust number and class name.

Multifamily Securities Locator Service
Investors in Fannie Mae's multifamily securities should use the Multifamily Securities Locator Service for detailed information on the composition and performance of Fannie Mae's multifamily securities and to obtain multifamily MBS disclosure information. Information on multifamily securities is not available on PoolTalk.

REMIC and SMBS Tax Factors
Fannie Mae provides access to information on REMIC and SMBS Tax Factors on a quarterly basis to regular class owners and their agents as requested.

Prospectus Availability
Most Prospectuses and related disclosure documents are available online by visiting the Single-Family, Multifamily, or Structured Transactions pages. You can also find Fannie Mae MBS (single-family) and Mega (single-family and multifamily) prospectus supplements are available through PoolTalk; multifamily MBS prospectus supplements are available through the Multifamily Securities Locator Service. Otherwise to request a Prospectus, a deal-specific prospectus supplement, a final data statement or other related documents, or to order other Fannie Mae publications, call 800-2FANNIE (800-232-6643), Option 2.


Page Last Revised: 03/14/16