Single-Family and Multifamily Business Contacts | Fannie Mae

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Single-Family and Multifamily Business Contacts

Fannie Mae provides a number of resources for information about both our Multifamily and Single-Family business channels.  Please contact us through any of the resources listed below.  

For Consumers

Fannie Mae Resource Center
Fannie Mae provides an answer center for consumer inquiries. We research and respond to inquiries about Fannie Mae's underwriting and servicing policies and mortgage products. Email the Fannie Mae Resource Center or call 1-800-7FANNIE (1-800-732-6643).

Mortgage Help Centers
Fannie Mae has Mortgage Help Centers located across the country available for any borrower who has a mortgage held by Fannie Mae. Homeowners can determine if Fannie Mae owns their loan by visiting www.fanniemae.com/loanlookup or by contacting Fannie Mae at 1-800-7FANNIE.

Single-Family Contacts for Business Inquiries


Asset Acquisitions and Custody


For whole loan and MBS shipping and delivery questions, call

  • 1-800-940-4646.

Capital Markets Sales Desk


For assistance with Fannie Mae and Ginnie Mae MBS trading, selling whole loans, hedging pipelines, best execution information, and early funding products, call

  • 1-800-752-0257 (Whole Loan and MBS questions).
  • 1-866-944-3863 (Early Funding).

Investor Reporting and Remitting


  • 1-888-FANNIE8 (326-6438).

Lender Approval


  • 1-888-FANNIE8 (326-6438).

Mortgage Broker Support


For technical and registration inquiries related to the Desktop Originator® application, call the Customer Contact Center at 1-877-722-6757.

For business-related questions, please contact your sponsoring lender.

REO HomePath Pool Sales and Investor Purchases


For information and contact details regarding investor or pool purchase of Fannie Mae-owned REO properties, visit www.homepath.com/investors.html.

REO HomePath Vendors


For appraisers, attorneys, closing agents, listing agents, maintenance companies, and repair contractors interested in doing business related to the sale of HomePath REO properties, visit www.homepath.com/realestate.html for information and instructions on how to apply.

Servicing


For Fannie Mae invested loans
Contact the Servicer Support Center at 1-888-FANNIE5 (326-6435). Servicing specialists are ready to assist you 9:00 a.m. to 8:00 p.m. ET, Monday through Thursday, 9:00 a.m. to 6:00 p.m. ET on Friday, or by e-mail below.

  • For servicers that have case specific questions and updates on Fannie Mae invested loans, send e-mail to loss_mitigation@fanniemae.com.
  • For servicers that have general servicing-related or loss mitigation questions that are non-case specific and regarding Fannie Mae portfolio mortgages and MBS pool mortgages, send e-mail to servicing_solutions@fanniemae.com.
For Non-Fannie Mae invested loans Servicers that have Home Affordable Modification-related questions about non-Fannie Mae mortgages should call 1-866-939-4469, available 9:00 a.m. to 9:00 p.m. ET, Monday through Friday, or by email at support@hmpadmin.com.

Single-Family Bulk Transactions


  • For more information on bulk transactions, contact your Fannie Mae customer account manager.
  • For technical assistance when assembling and/or submitting your data, contact Bulk Data Submission at bulkdata_submission@fanniemae.com.

Single-Family Technology Support


Provides answers to informational, technical, and registration inquiries for licensed users of our technology products and services.

  • Call 1-877-722-6757.*
  • Hours of operation: Monday–Friday, 9:00 a.m. to 8:00 p.m. ET.**

* For Uniform Collateral Data Portal (UCDP), call 1-800-917-9291.

** Support for Desktop Originator®, Desktop Underwriter®, and Home Counselor Online™ is also available on Saturday, 10:00 a.m. to 5:00 p.m. ET. View the DO/DU Holiday Support Schedule.

Underwriting


Contact your assigned Customer Account Risk Manager. If you do not have a Customer Account Risk Manager, call

  • 1-888-FANNIE8 (326-6438).
    * Please note that your assigned Seller/Servicer number is required to access this service.

Multifamily Contacts for Business Inquiries

Information about Fannie Mae's financing options on rental housing with five or more units or apartments. Email the Fannie Mae Resource Center or call 1-800-7FANNIE (1-800-732-6643).

Multifamily Technology Support

For support related to all Multifamily technology,

  • Call 1-888-326-6433.
  • Hours of operation: Monday–Friday, 9:00 a.m. to 8:00 p.m. ET.